1. Unit – III Business Writing Skills

2. Business Letters The term “business letters” refers to any written communication that begins with a salutation, ends with a signature and whose contents are professional in nature. Sales Letters Order Letters Adjustment Letters Inquiry Letters Follow-Up Letter Letters of Recommendation Acknowledgment Letters Cover Letter Letters of Resignation Appreciation letter

3. Letter of Enquiry: Bob Smith 2151 Columbus Road Poplar, MI 23783 April 5, 2005 Harper Est. 64 Small Street New York, NY 64641 Dear Sir, With reference to your advertisement in the Silver Globe dated April 3, 2005, I would like to have a copy your latest catalogue. I would appreciate it if you could send it at your earliest. Yours faithfully, Bob Smith Cont…

4. CIRCULAR A circular letter is usually written by a company or an organization to deliver messages, notices, new policies, new rules, etc so that the recipients are aware of the matters being delivered. Sometimes this circular letter is addressed to external parties which can be a person or an organization. In this case, the writer should make sure that this letter reach the recipients. For that reason, an organization usually makes a track of all letters being sent.

5. Circular Letter Number: __________________ In order to increase the safety and security of our campus, we herewith announce that all of University of Manav Rachna students abide by the following rules and obligations :................ …………………. There will be official staff assigned to make sure all parties obey these rules and obligations. Firm actions will be taken to those who do not obey or violate obligations mentioned above. If there is something you need to know pertaining to these new rules and obligations, please contact the official staff on duty at (345) 67890. Thank you for your attention and participation. Dr. A.P. Sinha April 24, 2015 Cont…

6. Agenda The Agenda communicates important information such as: 1. topics for discussion 2. presenter or discussion leader for each topic 3. time allotment for each topic provides an outline for the meeting (how long to spend on which topics) can be used as a checklist to ensure that all information is covered lets participants know what will be discussed if it's distributed before the meeting. This gives them an opportunity to come to the meeting prepared for the upcoming discussions or decisions. provides a focus for the meeting (the objective of the meeting must be clearly stated in the agenda)

8. Notices A notice is the most common method of communication which gives information regarding an important event that is about to take place. A notice conveys information in a very precise manner. With the help of the notice information is displayed publicly for others to know and follow.

9. DELHI POLICE FOR YOU. WITH YOU. ALWAYS. NOTICE 1 JULY, 2012 TRAFFIC ADVISORY In view of the persisting dense fog, the vehicle drivers and pedestrians are cautioned to show extreme restraint and alertness while using the road. Please drive slowly and keep the blinkers & fog lamps on. Pedestrians are requested to use the footpath and zebra crossing. Remember ‘Safety Saves’. Sd/- Pankaj Pankaj Mishra (Commissioner – Traffic) Cont…

10. Minutes of Meeting Minutes are the official record of an organization. It is crucial that they are accurate since they are the legal record of the proceedings and actions of the organization Meeting minutes normally include these elements as standard; Time, date and venue. Attendees and apologies from absentees. Key outcomes from the meeting - decisions made, actions agreed and open issues.

11. Basic Meeting Notes One way to keep a record of what happened at a meeting is by keeping basic notes. Here's how to set them up: Meeting of the [Name of Work Group or Project] Date: Location: Agenda: Names of People Who Attended the Meeting: Names of Group Members Who were Absent: Discussions: Announcements (if any): Decisions Made (if any): Items for Follow Up: Name of the Person Taking the Minutes: Cont…

12. Memo Writing Memos are used within organizations to communicate everything from routine details to complete proposals and reports. Memos are often only a few short paragraphs, but they can be much longer, depending on their purpose. Here are some typical uses of memos: to inform others about new or changed policy, procedures, organizational details to announce meetings, events, changes to present decisions, directives, proposals, briefings to transmit documents (internal)

13. Memo to all Staff To: All Staff From: Anna Vinsen, General Manager Date: 22 June 201- Subject: Emergency Contact Numbers On several occasions recently there have been some emergencies when it was necessary to contact employees' families. Sometimes it has been very difficult to obtain contact details quickly. I feel it's important to compile an up-to-date list of contact names and telephone numbers. Please contact Marian Jenner, Personnel Administrator, and let her have at least one name and telephone number (work or home) of someone who we can contact in an emergency. This information will, of course, be kept confidential. Many thanks