1. Information in this presentation is subject to change Next generation services - Broadband & voice progress - March 2009 40% UK coverage 549 Next generation broadband 10m end user lines enabled Broadband Voice exchanges ADSL2+ enabled 100% UK city availability… Oxford, Brighton 90% Cambridge 85% London, Exeter 75+% Reading, Southampton, Birmingham… Voice services on 21CN 64k+ End users in South Wales 2009/10 - BT plans to extend next generation broadband coverage to exchanges serving up to 55% of UK homes & businesses – subject to market demand

2. Information in this presentation is subject to change Next generation services - Progress in the South West - March 2009 20% Up to coverage 20 Up to exchanges ADSL2+ enabled 400,000 potential end user lines enabled Up to Broadband

3. Information in this presentation is subject to change Next generation services - Progress in the West Midlands - March 2009 40% Up to coverage 50 Up to exchanges ADSL2+ enabled 800,000 potential end user lines enabled Up to Broadband

4. Information in this presentation is subject to change Next generation services - Progress in the South East - March 2009 45% Up to coverage 85 Up to exchanges ADSL2+ enabled 1,700,000 potential end user lines enabled Up to Broadband

5. Information in this presentation is subject to change Next generation services - Progress in Scotland - March 2009 20% Up to coverage 30 Up to exchanges ADSL2+ enabled 500,000 potential end user lines enabled Up to Broadband

6. Information in this presentation is subject to change Next generation services - Progress in Northern Ireland – March 2009 30% Up to coverage 12 Up to exchanges ADSL2+ enabled 200,000 potential end user lines enabled Up to Broadband

7. Information in this presentation is subject to change Next generation services - Progress in the North West - March 2009 45% Up to coverage 65 Up to exchanges ADSL2+ enabled 1,200,000 potential end user lines enabled Up to Broadband

8. Information in this presentation is subject to change Next generation services - Progress in the North East - March 2009 20% Up to coverage 10 Up to exchanges ADSL2+ enabled 200,000 potential end user lines enabled Up to Broadband

9. Information in this presentation is subject to change Next generation services - Progress in London - March 2009 85% Up to coverage 150 Up to exchanges ADSL2+ enabled 3,000,000 potential end user lines enabled Up to Broadband

10. Information in this presentation is subject to change Next generation services - Progress in the East of England - March 2009 30% Up to coverage 40 Up to exchanges ADSL2+ enabled 800,000 potential end user lines enabled Up to Broadband

11. Information in this presentation is subject to change Next generation services - Progress in the East Midlands - March 2009 30% Up to coverage 30 Up to exchanges ADSL2+ enabled 500,000 potential end user lines enabled Up to Broadband

12. Information in this presentation is subject to change Next generation services - Progress in Yorkshire & the Humber - March 2009 25% Up to coverage 25 Up to exchanges ADSL2+ enabled 500,000 potential end user lines enabled Up to Broadband

13. Information in this presentation is subject to change Next generation services - Progress in Wales - March 2009 Up to 16,000 potential end user lines enabled for next generation broadband Pathfinder ~£200m invested in key testing and trailing hub in Swansea 64,000+ end users’ PSTN services migrated to 21CN Volumes progressively increasing Ongoing R&D discussions