1. Ellis Paul Technical Solution Specialist – System Center Microsoft UK Operations Manager 2007 - Overview

2. Customer Challenges Determining the health of our mission critical line of business applications Correlating operational data to pin point problems Very hard to apply domain knowledge of internal built apps How can I better report to management our success It’s difficult to manage our distributed business critical applications I'm not an expert in everything I need to manage How will I manage our Vista and Office 2007 SOX and other regulatory compliance challenges I need all my management tools to work together It’s tough to analyze and understand our enterprise from servers to desktops Why cant the system “learn” what's normal in our environment I need our first tier operators to resolve more issues I need to actively control the scope of responsibility How can I better leverage my investment in AD We need to increase the efficiency of our operations

3. Operations Manager 2007 Solutions Proactive Monitoring of Service Health End User perspective monitoring Service Oriented Views, Dashboards, and Reports Easy to use templates and Service Designer End to End Service Management Expertise for over 50 Microsoft apps, servers & clients Agentless exception monitoring Client monitoring of Vista, XP, and the Office suite Audit collection service archives security logs 3rd party connectors for integration with other systems Best of Breed for Windows Single integrated console with role based security Leverages AD for discovery, accounts & agent config Self tuning thresholds adjust to business usage patterns Easier to use, customize, and author reports Overview pages and integrated search Increased Efficiency and Control

4. Contoso IT & Staff IT environment key facts 60 global offices 3 global data centers 1,700 servers 25,500 clients 35 distributed line of business applications OpsMgr Administrator Management Pack Author Operator

5. Scenario 1: Administration We use server images and SMS - I want to deploy my agents that way too I can’t tell what applications are crashing across all our client computers It is too time consuming to track down all security events Hard to give the ability to make changes to some MPs but not all MPs The new AD integration makes it easy to automate agent deployments Agentless Exception Monitoring provides insight across all desktops and laptops Audit Collection System makes its simple to report on security events in my datacenter Deep integration with AD allows me to quickly establish roles delegate just what is needed Before Operations Manager 2007 With Operations Manager 2007

6. Administrating OpsMgr 2007

7. Scenario 2: MP Authoring Computer centric views of the environment Heath perspective limited and not natively aware of actual health state Tasks are not fully context sensitive and not embedded in the knowledge Associating all the resources of a distributed application is difficult Native ability to understand and manage resource including computers, devices and applications Monitors understand what “state” they are in makes authoring powerful Knowledge includes tasks and automatic diagnostics and recoveries Distributed Application Designer makes it simple to capture knowledge about applications Before Operations Manager 2007 With Operations Manager 2007

8. Knowledge Authoring in OpsMgr 2007

9. Scenario 3: Operating Would like to get more perspective and search management data just like I search on the Internet I would like to be better organized and spend time on the most important areas Its time consuming to understand how things relate and impact each other Not always sure which diagnostic tasks to run to solve a particular problem It’s a challenge to actively monitor our distributed business applications Overview pages provide context, dashboard pages perspective and integrated search makes me productive My Workspace allows me to organize my environment just the way I want it Diagram Views help me understand relationships and impact and allow me to get to the probable cause of issues Inline Tasks can be accessed straight from the knowledge article about a problem I can monitor our companies line of business applications end to end and be more proactive Before Operations Manager 2007 With Operations Manager 2007

10. Monitoring the Enterprise with OpsMgr 2007

11. Key Benefits End to End Service Management Provides end-to-end service management that is easy to customize and extend, improving service levels across the IT environment Best of Breed for Windows Includes expertise from the Microsoft server, client, and application teams, providing the knowledge and built-in capabilities to drive greater efficiency Increased Efficiency and Control Automates routine, redundant tasks, and provides intelligent reporting and monitoring to help increase efficiency and enable greater control of the IT environment.

12. OpsMgr Resources Download the evaluation version of OpsMgr 2007 Fully upgradable to non-eval version http://www.microsoft.com/opsmgr OpsMgr 2007 Case Studies http://www.microsoft.com/opsmgr OpsMgr 2007 Webcasts on TechNet http://www.microsoft.com/technet/prodtechnol/mo m/opsmgr/webcasts.mspx http://www.microsoft.com/technet/prodtechnol/mo m/opsmgr/webcasts.mspx Join System Center Capacity Planner 2007 beta http://connect.microsoft.com/SystemCenter

13. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.