1. Estate Management Service Dealing with ASB and Sustainability By Jim Fraser

2. Financial Costs 2005 / 2006 Void security £120,000 Vandalism, £40,000 Additional policing £20,000 Private security £12,000

3. 18 Elderpark St - 2005

5. ASB Forum Local Police Glasgow Community and Safety Services Aberlour Youthpoint Govan Housing Association Glasgow Housing Association Activity Providers

6. Strategies Diversionary activities Preparation for Employment and Work Placements Access to Addiction Services College Courses Legal Intervention

7. Legal And Management Remedies Home Visits by Police and HA Staff Tenancy Warnings Vandalism Packages Unacceptable Behaviour Contracts Anti Social Behaviour Orders

8. Sustainability And Improvement Estate Management Service Dedicated Estates Officer New Complaints Monitoring System – Consistency of service delivery Increased Spending Additional Services

9. Core Services Close Cleaning Weekly Bin Sweep And Litter Pick Bulk Uplift Removal Ground Maintenance Program

10. Estate Management Inspector’s Role Perform Regular Common Inspections Monitor Contractor Performance Deal With Estate Complaints Liaise With External Agencies (tackle ASB, dog fouling, litter dumping Etc) Tenant Participation Environmental Projects

11. Is it working?

12. 18 Elderpark St - 2010

14. Outcomes (Financial) 2010 Void Security £0 Vandalism £3,000 Additional Policing £0 Private Security £0

15. Outcomes: IBS Complaints Monitoring System Type of Complaint 2008/092009/101 st & 2 nd Quarter 2010/11 Very Serious Complaints 23 154 Serious Complaints 82 5311 Nuisance Complaints 135 15739 Total 240 22554

16. Outcomes: Reported Crime (beat 8) Complaint 2008 / 9 2009 / 10 % Drop Youth Disorder 202 67 -30% Street Drinking 97 50 -48% General Disturbance 185 120 -35% Total 484 237 -51%