1. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | SLC User Group November 3rd 2015

2. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | WIFI Connect to clear-guest User Name: guest Password: Update with daily password :https://gmp.oracle.com/captcha/ Oracle Confidential – Internal/Restricted/Highly Restricted2 Welcome to Oracle – Please connect to our Wi-Fi

3. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Agenda 8:30 – 9:00 Customer arrivals – Light breakfast, coffee and juice provided by Helix. 9:00 – 9:10 Kickoff - User Group Overview - How to register– Sean FitzGerald 9:10 – 9:30 Around the room - Customer Introductions 9:30 – 9:45 August 14 release overview / Product Roadmap -Oracle CSM Joe Bulakowski 9:45 – 10:00 Helix Introduction - Oracle Specialized Partner of the Year – Veronica Jensen 10:00 –10:10 10 minute break 10:10–11:00 Oracle Advanced Knowledge –Jeff Elser – Oracle Product Manager 11:00 –11:50 Chat, Co-Browse, Engagement Engine –Jessica Bradley – Oracle Product Manager 11:50 –12:30 Lunch provided by Helix – Open Discussion on next meeting – talk with your peers Oracle Confidential – Internal/Restricted/Highly Restricted3

4. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Housekeeping9:00 – 9:10 Restrooms Food Format Thank You Oracle Confidential – Internal/Restricted/Highly Restricted4

5. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Your SLC User Group Oracle Confidential – Internal5 http://communities.rightnow.com/groups/b1d1b8eec4/summary

6. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Registration - RSVP Oracle Confidential – Internal/Restricted/Highly Restricted6

7. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Have a Question? Ask the Experts. Once a Month for 1 hour, Continuing Education Oracle Product Experts are at your disposal Register at: bit.ly/ATEInSlide

8. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | April 26-28, 2016 Las Vegas, NV SAVE THE DATE oracle.com/modern-service-experience

9. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Introductions 9:10 – 9:30 Name Company Role How long have you been using Oracle Service Cloud What version are you running What do you hope to get out of this and future user groups Would you like to host or present at the next user group Oracle Confidential – Internal/Restricted/Highly Restricted9

10. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | May 15 Release Summary9:30 – 9:45 Oracle Confidential – Internal/Restricted/Highly Restricted10 Joe Bulakowski Oracle CSM

11. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Helix Introduction9:45 – 10:00 Oracle Confidential – Internal/Restricted/Highly Restricted11 Veronica Jensen

12. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 10 Min Break10:00 – 10:10 Oracle Confidential – Internal/Restricted/Highly Restricted12

13. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Advanced Knowledge10:10 – 11:00 Oracle Confidential – Internal/Restricted/Highly Restricted13 Jeff Elser Oracle Product Manager

14. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Chat – CoBrowse – Engagement Engine11:00 – 11:50 Oracle Confidential – Internal/Restricted/Highly Restricted14 Jessica Bradley Oracle Product Manager

15. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Wrap Up – Lunch11:50 – 12:30 This is your SLC user group. – “Tell us how Oracle can help” – Confirm what content Oracle can provide – Confirm Host Venue for August and November meetings – Which customers are interested in sharing their success stories – Feedback: Please post at least 1 comment on the user group community page and let us know what you thought about today’s meeting. Oracle CSMs will review all comments and work to improve future meetings. Oracle Confidential – Internal/Restricted/Highly Restricted15