1. Customer Service Skills Owen Nye for “Counselor’s Corner”

2. Be A Good Listener Listen intently, ask questions and summarize the answers of your students.

3. Be Calm & Have Patience Try to manage your emotions and stay calm. This will help you deal with disgruntled and confused students.

4. Be Honest Being honest and transparent with your students proves you truly care about their happiness and satisfaction, even when the message you’re sharing is not a positive one.

5. Is The Student Happy With The Offered Solution? Double checking with your student ensures their complete satisfaction and helps improve your reputation with these students.