2. Drive Down Costs? Boost Operational Efficiency! Philippe Lemmens Product Marketing Manager Microsoft BeLux

3. Agenda Priorities Priorities IT Spending and TCO IT Spending and TCO Operations – The Manual Reality Operations – The Manual Reality Reducing Operational Costs Reducing Operational Costs The Microsoft Solution The Microsoft Solution Case Studies Case Studies Roadmap to Solution Roadmap to Solution

4. EffortCostRisk SecurityAvailabilityManagementAutomation OperationsConsolidationAutomation IntegrationManagement Priorities

5. Hardware and Software Downtime TCO: More Than Just Hardware and Software Direct(Budgeted) Indirect(Unbudgeted) Gartner’s TCO Chart of Accounts Day-to-Day Operations End User Operations Administration Operational Costs

6. Operations – The Manual Reality Manual tasks drive costs Source: IDC 2002, Microsoft Primary Quantitative Research. 400, 30 min phone surveys of IT professionals in data centers with 25 or more servers Over 60% of TCO over a 5 year period driven by manual task costs Staff are spending their time on manual tasks instead of increasing value 0 10 20 30 40 50 6070 Staff Costs DowntimeTrainingSoftwareHardware 62%14%25% 53%24%23% 54% 17%29% 56% 17%28% 58% 18%24% 60% 16%24% 0%10%20%30%40%50%60%70%80%90%100% Percent of Reponses Security Mgmt Network Event Performance Storage Change/Config Degree of Automation ManualScripts Automated Tools

7. Methods For Increasing Operational Efficiency Simplify Management Simplify Management  Reduced cost of managing servers  Reduced cost of managing clients  Reduced time to resolution Unify Environment Unify Environment  Less training required  Less administration required  Easier development and deployment Consolidate Infrastructure Consolidate Infrastructure  Fewer systems to support  Fewer specialized skills required  Reduced hardware and software costs

8. Operational Efficiency – An Ongoing Process Management Lifecycle – Maturity Model Distinct steps along journey to continuous improvement Technology - Designed together Best Practices - improving existing environment Server Consolidation Management Unix Migration NT 4 Migration

9. Increasing Operational Efficiency with Microsoft Do More with Less Server Consolidation Management Unix Migration NT 4 Migration

10. Belgian National Railway (known as NMBS/SNCB) is a limited company governed by public law. On behalf of the Belgian State, it carries out its public service obligations, mainly for the domestic transport of passengers and maintenance of the infrastructure. Business Situation The main objective for the consolidation of the IT infrastructure was cost reduction. The problem was that the NMBS/SNCB structure is organized in independent units each with their own domains. Business Benefits Customer Estimated total IT expenditure reduced by 33 percent Estimated total IT expenditure reduced by 33 percent File and print servers were reduced by 25 percent File and print servers were reduced by 25 percent Improved availability with Dynamic Host Configuration Protocol (DHCP) Improved availability with Dynamic Host Configuration Protocol (DHCP) DNS server redundancy increased 20-fold by Active DNS server redundancy increased 20-fold by Active Directory® directory service integrated replication

11. NMBS / SNCB Video

12. Solution With Microsoft® Windows Server™ 2003, NMBS/SNCB now operates under a single domain architecture on a single network. NMBS/SNCB also is working on implementation of the Volume Shadow Copy service, which enables end users to recover “lost” files themselves, instead of having to call the support department. Results Able to do more with less Single directory structure Single directory structure Global view of all users and resources Global view of all users and resources Delegation of authorities across enterprise Delegation of authorities across enterprise Fewer servers to maintain Fewer servers to maintain Increased security Increased security Do not need an onsite administrator at every location Do not need an onsite administrator at every location Improved Operational Efficiency

13. Customer Feedback “Thanks to the consolidation with Windows Server 2003, we realized a cost savings of 33% in out IT budget. Investments in hardware, administration and overall project costs have been reduced.” Frederik Dumarey IT Administrator and project leader NMBS / SNCB

14. Manage Your Infrastructure With Microsoft Reduce TCO and deliver value to your business Reduce TCO by increasing management process efficiency Reduce TCO by increasing management process efficiency Improve interoperability to reduce the cost of managing systems across platforms Improve interoperability to reduce the cost of managing systems across platforms Reduce the cost of deploying servers, applications and patches into the datacenter Reduce the cost of deploying servers, applications and patches into the datacenter Free up IT resources for the implementation of new business solutions through automation of manual tasks Free up IT resources for the implementation of new business solutions through automation of manual tasks Utilize proven methodologies and best practices Utilize proven methodologies and best practices  Microsoft Operations Framework (MOF)  Microsoft Solutions for Management (MSM)

15. Patterns And Practices: MOF Capacity Management Availability Management Financial Management Workforce Management Service Continuity Management Service Level Management Service Desk Incident Management Problem Management Change Management Configuration Management Release Management Service Monitor & Control Security Administration Network Administration System Administration Job Scheduling Storage Management Print/Output Management Directory Services Administration SLAReview OperationsReview ReleaseApprovedReview ReleaseReview

16. Microsoft Solutions For Management Ops Assessment Ops Assessment Security Patch Mgt Security Patch Mgt Service Monitoring Service Monitoring New Application Deployment New Application Deployment Business Desktop Deployment Business Desktop Deployment Windows Server Administration Windows Server Administration Windows Server Deployment Windows Server Deployment Integrated people, process and technology Integrated people, process and technology Targeted customer scenarios Targeted customer scenarios Engineered, tested and proven Engineered, tested and proven Increases Business Value of IT Increases Business Value of IT Reduces cost of operating Windows Reduces cost of operating Windows Reduces cost of managing Window clients Reduces cost of managing Window clients Provides resource agility Provides resource agility Microsoft Operations Framework (MOF) Microsoft Operations Framework (MOF) Management Technologies Management Technologies Available Offerings:

17. Migrating From NT4.0 Creating a Unified Environment Best practices, examples and tools available for migration Best practices, examples and tools available for migration Significantly increase efficiency of people, processes and infrastructure Significantly increase efficiency of people, processes and infrastructure Significantly reduce costs through consolidation on Windows 2003 Significantly reduce costs through consolidation on Windows 2003 Reduce downtime over 50% Reduce downtime over 50% Reduce expensive file recovery 90% Reduce expensive file recovery 90% Eliminate of 80% of reboots Eliminate of 80% of reboots IIS: 487% faster, File/Print: 64-148% faster, AD: 345% faster IIS: 487% faster, File/Print: 64-148% faster, AD: 345% faster

18. Infrastructure Consolidation Reduced Operational Overhead Reduce a vast array of operational costs Reduce a vast array of operational costs  From administration to real-estate Windows 2003 built for consolidation Windows 2003 built for consolidation  Reduce File and Print servers  Reduce Messaging servers  Scale up Database servers with SQL  Collapse domain and reduce domain controllers with Active Directory  Reduce number of and improve scalability of Web servers

19. Solution For Unix Migration Unified Environment Best practices and migration tools Best practices and migration tools  Microsoft Solution for Unix Migration Run Unix apps on Windows Run Unix apps on Windows Port Unix apps to Windows Port Unix apps to Windows Significantly lower TCO Significantly lower TCO Thriving and broad ecosystem Thriving and broad ecosystem The lowest risk platform for the future The lowest risk platform for the future

20. Summary IT Operations is a major contributor to TCO IT Operations is a major contributor to TCO Three key ways to increase operational efficiency Three key ways to increase operational efficiency  Simplify IT management  Unify your environment  Consolidate your infrastructure Microsoft’s solution Microsoft’s solution  Utilize Microsoft’s Solutions for Management  Migrate from NT4 and Unix to Windows 2003  Consolidate systems and servers on Windows 2003 To take the next step, get engaged with a Microsoft Certified Partner or MCS To take the next step, get engaged with a Microsoft Certified Partner or MCS

21. Roadmap To Increasing Operational Efficiency Ask these questions Ask these questions  Do we have any NT4 or legacy Unix apps?  Do we have any systems or servers that could be consolidated?  Are there any manual management or operations processes that could be improved or automated? Engage with a Microsoft Certified Partner or MCS to help you analyze the efficiency gains you could realize with Windows Server 2003 and the.NET family Engage with a Microsoft Certified Partner or MCS to help you analyze the efficiency gains you could realize with Windows Server 2003 and the.NET family Schedule an assessment or order the trial kits Schedule an assessment or order the trial kits

22. Upcoming Events TechNet Evenings 1/10 – Realizing Value : Deployment (BRU) 1/10 – Realizing Value : Deployment (BRU) 2/10 – Building and supporting business solutions on Office 2003 (BRU) 2/10 – Building and supporting business solutions on Office 2003 (BRU) 8/10 – Operational Efficiency – Consolidation (BRU) 8/10 – Operational Efficiency – Consolidation (BRU) 15/10 – Operational Efficiency – Manageability (ANT) 15/10 – Operational Efficiency – Manageability (ANT) 22/10 – Specialized Directory Deliverables (BRU) 22/10 – Specialized Directory Deliverables (BRU)

23. Upcoming Events TechNet Briefing 7/10 – Kinepolis Brussels 7/10 – Kinepolis Brussels Consolidation Scenarios on Windows Server 2003 and Exchange Server 2003 Consolidation Scenarios on Windows Server 2003 and Exchange Server 2003 Implementing management scenarios Implementing management scenarios Directions on Directories. Exploring AD, SFU, AD/AM, MIIS,… Directions on Directories. Exploring AD, SFU, AD/AM, MIIS,… Desktop deployment and patch management Desktop deployment and patch management

24. Upcoming Events MSDN Chapter 7/10 – Kinepolis Brussels 7/10 – Kinepolis Brussels Active Directory Application Mode Active Directory Application Mode Instrumenting Enterprise Applications Instrumenting Enterprise Applications Building Office applications with Visual Studio Tools for Office Building Office applications with Visual Studio Tools for Office Developing for Sharepoint 2003 Technologies Developing for Sharepoint 2003 Technologies

25. Operational Efficiency Resources For more information about Operational Efficiency: http://www.microsoft.com/windowsserve r2003/momentum/oppefficiency.mspx http://www.microsoft.com/windowsserve r2003/momentum/oppefficiency.mspx Management Solutions Information and to get the Windows Platform Manageability Kit Management Solutions Information and to get the Windows Platform Manageability Kit: www.microsoft.com/management Consolidation Information and to get the Server Consolidation Kit: http://www.microsoft.com/windowsserve rsystem/articles/consolidation/default.m spx http://www.microsoft.com/windowsserve rsystem/articles/consolidation/default.m spx Microsoft Certified Providers Directory: http://mcspreferral.microsoft.com NT4 Migration Information – Business and Technical resources: http://www.microsoft.com/windowsserv er2003/upgrading http://www.microsoft.com/windowsserv er2003/upgrading http://www.microsoft.com/windowsserv er2003/upgrading Unix Migration Information and to schedule Migration Assessment: http://www.microsoft.com/windows200 0/migrate/unix http://www.microsoft.com/windows200 0/migrate/unix

26. © 2003 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.