2. Delivered by.......... 27934 hours 66% 1105 hours 2.5% 12000 ours 29% 961 hours 2.5%

3. Key Question How can we re engage the voluntary sector in high volume service delivery and...... make the service sustainable in terms of demographic change, labour market conditions and financial pressures?

4. Small

6. What’s Needed?

7. What needs redesigned - SNAPSHOT 220 people waiting in community for 1824 hours of care at home 99 people (45%) waiting for packages of between 0.5 and 5.25 hours per week Current waiting time for service = 59 days 45 people in need of 7 day a week help 54 described as needing: Medication Prompt Meal Preparation Help with hygiene between 1 and 4 times each week

8. Third Sector Responses

9. Redesign Requirement 1: NOC

10. Redesign Requirement 2: Greater presence at the coal face – Hospitals, GP Practices and people’s homes

11. Redesign Requirement 3: Single Point of Contact

12. Redesign Requirement 4: Collaboration