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Describe the potential of IT to improve internal and external communicationsBy Jim Green
Describe the potential of IT to improve internal and external communications
Describe the potential of IT to improve business processes
Describe the possible positive and negative impact on employees of the deployment of IT
Describe the benefits of new technologies on personal and social communication and interaction
Describe how IT can improve access to education and government services
Describe how IT can improve access to products and services
Identify possible drawbacks of new technologies for individuals and society
Describe the purpose of key components of the IT system (hardware, software and communications)
Describe the roles and responsibilities of those involved in operating and supporting the IT function
Describe the guidelines and procedures for accessing IT help and support
Compare different approaches to introducing new IT tools and systems
Describe potential benefits from the introduction of new IT tools and systems
Describe methods used by manufacturers and publishers to control usage of digital content and devices
Describe the main risks to data and personal security for IT users
Describe the types of control measures and policies organisations can put in place to maximise personal and data protection
Describe how organisations can exploit new developments in technology to improve cyber security
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