1. Chapter 11 Information Systems Management

2. Dee wanted to restrict access to blog –Easiest way was to put it on Emerson’s server –Needed permission and help of IT department Used manager to force submission –Exposed Emerson to enormous security risk Consultant could have misused system –Dee didn’t understand the problems –Different approach could have elicited more supportive response Interacted in a more effective way MRV’s IT services provided part-time by employees and outside contractors Some day, you will need to interact with IT personnel on a professional level This Could Happen to You Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 11-2

3. Q1:Why do you need to know about the IT department? Q2:What are the responsibilities of the IT department? Q3:How is the IT department organized? Q4:What IS-related job positions exist? Q5:How do organizations decide how much to spend on IT? Q6:What are your IS rights and responsibilities? How does the knowledge in this chapter help Dee, MRV, and you? Study Questions 11-3 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

4. 1.Need to understand responsibilities and duties of IT department –To be more effective consumer –To obtain services, equipment, and systems needed 2.Need to know about functions of IT department to be IS-savvy manager –To better understand how to integrate disparate companies or offices –To raise IT issues early in merger or acquisition –To better understand needs of IT department in supporting new initiatives 3.Manager of small company needs to ensure functions of IT department are performed Q1: Why Do You Need to Know About the IT Department? 11-4 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

5. 1.Plan for information systems and IT infrastructure –Align IT activities with organization’s primary goals and objectives –Assess new technology that might advance goals –Adapt IT infrastructure and systems to new business goals Q2: What Are the Responsibilities of the IT Department? 11-5 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

6. 2. Develop and adapt information systems –IT department must create, develop, and adapt information systems –Create and adapt infrastructure Computer networks, servers, data centers, data warehouses, data marts –Create systems infrastructures Email, VPN, instant messaging, blogs, net meetings –Specify standard computer systems  Agile enterprise—organization that can quickly adapt to changes in market, industry, product, law, or other significant external factor Agile enterprise Q2: What Are the Responsibilities of the IT Department? (cont’d) 11-6 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

7. 3. Maintain Information Systems infrastructures –Operate and maintain infrastructure Networks and servers must be monitored, tuned, and repaired System outages are expensive –Respond to threats to infrastructure Q2: What Are the Responsibilities of the IT Department? (cont’d) 11-7 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

8. 4. Protect infrastructure and data from threats –Threats to infrastructure and data from: Human error and mistakes Malicious human activity Natural events and disasters –IT department helps organizations manage risk Identify potential threats Estimate financial and other risks Specify safeguards Determine which level of risk to assume Q2: What Are the Responsibilities of the IT Department? (cont’d) 11-8 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

9. Chief Information Officer (CIO) –Principal manager –Reports to CEO, COO, or CFO Technology office –Head: Chief Technology Officer (CTO) –Investigates new information systems technologies for possible application at organization Operations –Manages computing infrastructure Q3: How Is the IT Department Organized? (see video) (see video) 11-9 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

10. Development –Manages process of creating new information systems –Maintains existing system Outsourcing relations –Handles affairs with outsourced systems Data administration staff functions –Establishes data standards and data management practices and policies Q3: How Is the IT Department Organized? (cont’d) 11-10 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

11. Figure 11-2 Typical Senior-Level Reporting Relationships 11-11 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

12. Systems analyst Programmer PQA test engineer Technical writer User support representative Computer technician Network administrator Consultant Q4: What IS-Related Job Positions Exist? 11-12 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Salesperson Small-scale project manager Large-scale project manager Database administrator CTO CIO

13. Most positions require business knowledge plus technical knowledge Many require university degrees Most require good verbal and writing skills Think dual majors with MIS/CIS to enhance your marketability (competitive advantage) –Accounting and information systems –Marketing and information systems –Management and information systems –HRM and information systems IT Position Requirements 11-13 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

14. Analyze costs and benefits of system –Estimate dollar costs –Value tangible benefits Lifetime value of customers lost by not having support system Anticipated customer support cost savings –Value intangible benefits Value of email system –Compute costs and tangible benefits to see if project is justified If not, then compute intangibles Q5: How Do Organizations Decide How Much to Spend on IT? 11-14 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

15. Users’ Rights include: –Resources to perform work proficiently –Reliable network and Internet services –Secure computing environment –Participating in requirements meeting for applications –Reliable systems development and maintenance –Prompt attention to problems, concerns, and complaints –Effective training Q6: What Are Your IS Rights and Responsibilities? (see video)(see video) 11-15 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

16. Users’ Responsibilities include: –Learning basic computer skills and techniques –Following security and backup procedures –Using computer resources in a manner consistent with employer’s policies –Making no unauthorized hardware modifications –Installing only authorized programs –Installing computer patches and fixes –Treating information systems workers professionally Q6: What Are Your IS Rights and Responsibilities? (cont’d) 11-16 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

17. Figure 11-4 User’s Rights and Responsibilities 11-17 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

18. Suppose you are a manager at a company that with the stated policy. –“Computers, email, and the Internet are to be used primarily for official company business. Small amounts of personal email can be exchanged with friends and family, and occasional usage of the Internet is permitted, but such usage should be limited and never interfere with your work.” You find out that one of your employees has been engaged in the activities listed on the following slide. Ethics Guide: Using the Corporate Computer 11-18 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

19. 8.Bidding on items for personal use on eBay 9.Selling personal items on eBay 10.Paying personal bills online 11.Paying personal bills online when traveling on company business 12.Buying an airplane ticket for an ill parent over the Internet 13.Changing the content of a personal Web site 14.Changing the content of a personal business Web site 15.Buying an airplane ticket for a personal vacation over the Internet Ethics Guide: Using the Corporate Computer (cont’d) 11-19 1.Playing computer games during work hours 2.Playing computer games before and after work hours 3.Responding to emails from an ill parent 4.Watching DVDs during lunch and breaks 5.Sending emails to plan a party that mostly involves people from work 6.Sending emails to plan a party that mostly involves no one from work 7.Searching the Web for a new car 8.Reading the news on CNN.com 9.Checking the stock market over the Internet Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall What would you do? How would you handle the situation?

20. Recent media reports blame overseas outsourcing on U.S. job loss Real culprit is increased productivity because of information technology Creative destruction—“Cleansers of the free market” –Economic processes remove unneeded jobs; keep economy growing and prospering –Without binge of new hiring What should you do? –Be a business professional who can use technology –Use technology and information systems to help your company achieve goals and objectives –Define yourself as a problem solver, collaborator Guide: Jumping Aboard the Bulldozer 11-20 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

21. Dee: –Understand the need to protect network infrastructure –Understand organization structure and functions of IT department –Hire bonded consultant MRV: –One part-time IT person can not perform all IT jobs –No one has been thinking strategically about IS You: –Understand organization structure and functions of IT department –Understand various professional IT careers How Does the Knowledge in This Chapter Help Dee, MRV, and You? 11-21 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

22. Q1:Why do you need to know about the IT department? Q2:What are the responsibilities of the IT department? Q3:How is the IT department organized? Q4:What IS-related job positions exist? Q5:How do organizations decide how much to spend on IT? Q6:What are your IS rights and responsibilities? How does the knowledge in this chapter help Dee, MRV, and you? Active Review 11-22 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

23. 11-23 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall