1. EMBA 709 ORGANIZATIONAL BEHAVIOR

3. COURSE OBJECTIVES  A cognitive understanding of behavior in different contexts and  An ability to undertake those activities.  Methodology :  Topical Lecture  Abstract Presentations  Experiential Exercise  Case Analysis

4. COURSE PHILOSOPHY "I never teach my pupils; I only attempt to provide the conditions in which they can learn." Albert Einstein "Tell me and I'll forget, show me and I may remember, involve me and I'll understand." Chinese Proverb “Executives learn best from one another” Harvard EMBA Brochure

5. COURSE PHILOSOPHY "I never teach my pupils; I only attempt to provide the conditions in which they can learn." Albert Einstein "Tell me and I'll forget, show me and I may remember, involve me and I'll understand." Chinese Proverb “Executives learn best from one another”

6. COURSE EXPECTATIONS  Reading  Participation 30%  Case Analyses 25%  You choose the four  3 of the first 5  Jensen Shoes 1 & 2 = 1 Case  Final 25%  Group Project 20%

7. INTRODUCTION TO ORGANIZATIONAL BEHAVIOR

8. WHAT IS ORGANIZATIONAL BEHAVIOR  The multi-disciplinary study of people, groups, and their behavior and interactions in organizations.  Why?  Facilitates predicting employee behavior  Including employee responses to managerial actions.  Facilitates understanding employee behavior  Facilitates maintaining and changing employee behavior  What influences behavior?

9. SCIENTIFIC MANAGEMENT  Soldiering  People are rational, economic beings that will act on their own interests.  Goal?  Four steps  Break the job down  Scientifically select and train  Repetition  Supervise employees  Monitor employees  Piecework  Plan the work

10. SCIENTIFIC MANAGEMENT: EVALUATION  Limitations?  Contributions?

11. Human Relations Movement: The Hawthorne Studies Tested the impact of lighting on productivity Uncovered the “Hawthorne Effect” Workers produced more because managers paid attention to them. Shifted management focus from purely economic to humanistic Tested the influence of individual and group behavior Workers’ output influenced by: Group norms Social pressures Informal organization Impetus for field of organizational behavior ILLUMINATION STUDY WIRING ROOM STUDY

12. HUMAN RELATIONS ASSUMPTIONS  Individual attitudes and behaviors are important  Organizations are social systems  Our behavior is shaped by the social context  Informal work group may have a stronger impact on behavior than management actions and economic rewards  Jobs should enable people to develop and grow  Basic Principle  Job satisfaction = Productivity

13. McCGREGOR’S THEORY THEORY YTHEORY X

14. HUMAN RELATIONS: EVALUATION  Limitations?  Contributions?

15. MODERN THEORIES  Contingency Perspective  Systems Perspective  Interrelated elements functioning as a whole  Organizations are open systems Inputs Process Environment Outputs

16. The Individual Interpersonal Influence and Group Behavior Organizational Processes Skills & Abilities Perception Personality Attitudes Values Group behavior and work teams Intergroup conflict and negotiations Organizational power and politics Communication Leadership Communications Decision making Reward System Job Design THE ORGANIZATION’S ENVIRONMENT INDIVIDUAL BEHAVIOR IN THE ORGANIZATION