1. NUR HANINI BINTI MD NOOR 226604
Communication
NUR HANINI BINTI MD NOOR
226604

3. Communication is an action of exchanging information.
What Is Communication?
Communication is an action of exchanging information.
Two-way process of reaching mutual understanding, in which participants not only exchange the information, news, ideas and feelings but also create and share meaning

4. In a simple word… Two or more person involved Sender & receiver
Company profit
Achieve mutual goals
Exchanging information

5. Type of communication
Verbal Communication -the use of sounds and words -telephone, face-to-face Non-verbal Communication -communication without words -body language, gesture Written Communication -letter, , books

7. How To Build An Effective Communication?
Consider the Situation Before Taking Any Action
Gather and Confirm Information Before Making a Decision
Focus on Problems, Not Personalities
Manage Individuals, Not Groups
Meet Subordinates Face-to-Face
Assign Tasks Directly and Clearly

8. The Advantages Of An Effective Communication
Improves worker productivity
Increase employee job satisfaction
Give positive effect on absenteeism
Helps with diversity
Team building

9. Barries To Effective Communication
Stress and out-of-control emotion
Lack of focus
Inconsistent body language
Negative body language

10. How to Prevent The Barries
Stress and out-of-control emotion
- avoid from communicate under stress emotion
-take a deep breath
Lack of focus
-Keep your objective in mind. Think in terms of what your listener needs to know about what want them to do
-Pay attention to your listener
Inconsistent body language
-Gestures will grab your listener’s attention.
-Gestures add energy and inflection to your voice
Negative body language
- avoid from make unrespect gesture
-e.g looking down when someone talking

11. Conclusion
Communication is important in tourism and hospitality industry since this industry involved with guest service and the service involving communicate with the customers. The effective communication used, the higher expectation and perception towards tourism and hospitality industry. Thus, a company will easily achieve the goals.