1. Information and Decision Support Systems Chapter 6 October 22

2. BUS 311: Fall 20032 TPS, MIS/DSS, and AI/ES

3. BUS 311: Fall 20033 Management Information Systems Provide routine information to managers in the functional areas Provide information in exception reports and ad hoc (demand) reports Terminology  Originally: ’MIS’ used for everything having to do with IT and IS  Today: ’MIS’ used for this type of system (except in a few universities!) MIS gets input from TPS

4. BUS 311: Fall 20034 Management Information System

5. BUS 311: Fall 20035 Sources of Managerial Information

6. BUS 311: Fall 20036 Guidelines for Developing MIS Reports

7. BUS 311: Fall 20037 Decision Support Systems Support for Problem- Solving Phases Different Decision Frequencies  One-time: ad hoc DSS  Repetitive: Institutional DSS Different Problem Structures  Highly structued vs. Semi or unstructured Support for Various Decision-Making Levels  Operational, tactical, strategic

8. BUS 311: Fall 20038 Decision Making Level

9. BUS 311: Fall 20039 DSSs versus MISs Problem Type Users Support Emphasis Approach System Speed Output Development

10. BUS 311: Fall 200310 Book, p. 238

11. BUS 311: Fall 200311 Model of a DSS Financial Models Statistical Analysis Models Graphical Models Project Management Models

12. BUS 311: Fall 200312 Group Decision Support System Software application that consists of most elements in a DSS, plus software needed to provide effective support in a group decision making Special design Ease of use Flexibility Decision-making support Anonymous input Reduction of negative group behavior Parallel communication Automated record keeping

13. BUS 311: Fall 200313 GDSS Configuration

14. BUS 311: Fall 200314 GDSS Alternatives

15. BUS 311: Fall 200315 GDSS Decision Room

16. BUS 311: Fall 200316 Executive Support System Tailored to individual executives Easy to use Drill down capabilities Support need for external data Can help when uncertainty is high Future-oriented Linked to value-added processes Support for  defining an overall vision  strategic planning  strategic organizing and staffing  strategic control  crisis management

17. BUS 311: Fall 200317 Coming up Thursday  Relational DB Appendix  Due: Tutorial 6 Tuesday  Intelligent/Advanced Systems  Chapter 7