1. What is Financial Confidence? & How we can encourage our clients to improve their financial resilience

2. Financial confidence or capability is having the skills, knowledge and assurance to make the financial choices that are right for you at this point in time Financial confidence or capability is having the skills, knowledge and assurance to make the financial choices that are right for you at this point in time Once we have these skills we become more resilient to manage unexpected financial events Once we have these skills we become more resilient to manage unexpected financial events

3. Attitudes First lets look at attitudes First lets look at attitudes How do we spend money? How do we spend money? What is important? What is important? Lets try a quiz! Lets try a quiz! What did we learn – we all have different attitudes to money, so do our clients

4. Relationships & Money Chaotic environments often result in chaotic finances – so how can we help Chaotic environments often result in chaotic finances – so how can we help Engage with the purse holder Engage with the purse holder Encourage the use of a spending diary Encourage the use of a spending diary Plan for the future – tomorrow, the weekend or next week is often far enough Plan for the future – tomorrow, the weekend or next week is often far enough Keep goals small, simple and achievable – hold back funds for a small treat Keep goals small, simple and achievable – hold back funds for a small treat

5. Case study https://www.youtube.com/watch?v=kfkXsagyQvI https://www.youtube.com/watch?v=kfkXsagyQvI https://www.youtube.com/watch?v=kfkXsagyQvI

6. Health & Money One in four adults will have a mental health problem at some point in their life One in four adults will have a mental health problem at some point in their life One in two adults with debts has a mental health problem One in two adults with debts has a mental health problem One in four people with a mental health problem is also in debt One in four people with a mental health problem is also in debt Royal college of psychiatrists

7. Debt can cause - and be caused by - mental health problems Debt can cause - and be caused by - mental health problems It's tempting not to think about it – Feelings include guilt, low mood hopelessness and despair It's tempting not to think about it – Feelings include guilt, low mood hopelessness and despair Sorting money problems out can help clients to feel more in control Sorting money problems out can help clients to feel more in control

8. Measuring Financial Confidence MyIFC data MyIFC data What do you think of this tool? What do you think of this tool?

9. Who is the expert? Who is the expert? Let the client take responsibility for their own choices – allow them to become experts in their money Let the client take responsibility for their own choices – allow them to become experts in their money We support clients, not take responsibility for them We support clients, not take responsibility for them Barriers & Judgements Barriers & Judgements Clients often judge professionals as not really understanding ‘their’ issues – be honest Clients often judge professionals as not really understanding ‘their’ issues – be honest Professionals often judge clients for making choices which are outside of their own values Professionals often judge clients for making choices which are outside of their own values What barriers might you put up? What barriers might you put up?

10. How to unpick issues Look at the individual as a whole – Holistic approaches offer more sustainable outcomes, however does mean we have to come out of our comfort zones Look at the individual as a whole – Holistic approaches offer more sustainable outcomes, however does mean we have to come out of our comfort zones Individual IncomePartner/HusbandChildrenFriends/socialHomeWorkPetsDependenciesDebtExtended familyReligion

11. Allow the client to work out their own solutions where possible – who likes to be told what to do Allow the client to work out their own solutions where possible – who likes to be told what to do Remember to keep encouraging positive behaviours: Remember to keep encouraging positive behaviours: Don’t ignore debt – it will only get worse Don’t ignore debt – it will only get worse Explain problems to someone you trust Explain problems to someone you trust Be sure to get expert independent advice Be sure to get expert independent advice Take control of your money and spending Take control of your money and spending

12. Useful resources Money Advice Service MAS Debt test Money Advice Service MAS Debt test https://www.moneyadviceservice.org.uk/en/tools/debt-test https://www.moneyadviceservice.org.uk/en/tools/debt-test https://www.moneyadviceservice.org.uk/en/tools/debt-test National Debt Line National Debt Line https://www.mymoneysteps.org/ https://www.mymoneysteps.org/ https://www.mymoneysteps.org/ Stepchange Stepchange http://www.stepchange.org/Debtremedy.aspx http://www.stepchange.org/Debtremedy.aspx http://www.stepchange.org/Debtremedy.aspx CAB CAB https://www.citizensadvice.org.uk/ https://www.citizensadvice.org.uk/ https://www.citizensadvice.org.uk/ Making Money Count Making Money Count http://makingmoneycount.org.uk/ http://makingmoneycount.org.uk/ http://makingmoneycount.org.uk/ Mind – Money & mental health Mind – Money & mental health http://www.mind.org.uk/information-support/tips-for-everyday-living/money-and- mental-health/ http://www.mind.org.uk/information-support/tips-for-everyday-living/money-and- mental-health/ http://www.mind.org.uk/information-support/tips-for-everyday-living/money-and- mental-health/ http://www.mind.org.uk/information-support/tips-for-everyday-living/money-and- mental-health/