1. Business Communication, 14 th edition by Lehman and DuFrene  Copyright 2005 by South-Western, a division of Thomson Learning Chapter 11 Organizing and Preparing Reports and Proposals Business Communication, 14e Lehman and DuFrene

2. Business Communication, 14 th edition by Lehman and DuFrene  Copyright 2005 by South-Western, a division of Thomson Learning Parts of a Formal Report Chapter 11

3. Business Communication, 14 th edition by Lehman and DuFrene  Copyright 2005 by South-Western, a division of Thomson Learning Basic Outline Grows into a Contents Page Chapter 11

4. Business Communication, 14 th edition by Lehman and DuFrene  Copyright 2005 by South-Western, a division of Thomson Learning Effective use of grammatical features such as person, voice, and tense Coherence and transition Avoidance of “stacked” headings with no intervening text Appropriate use of tabulation and enumeration Careful definition of terms Variety in words and sentences Check Your Writing for …. Chapter 11

5. Business Communication, 14 th edition by Lehman and DuFrene  Copyright 2005 by South-Western, a division of Thomson Learning To Enhance Credibility... Avoid emotional terms Identify assumptions Label opinions Use documentation Chapter 11

6. Business Communication, 14 th edition by Lehman and DuFrene  Copyright 2005 by South-Western, a division of Thomson Learning Use a personal writing style (first- or second- person) and contractions that contribute to a natural style Use graphics to reinforce text Use headings to partition text and reflect organization Use letter format for external reports and memorandum format for internal reports Writing Techniques for Short Reports Chapter 11