1. Equipping you for the unexpected challenges of Testing Emma Armstrong @EmmaATester www.taooftesting.co.uk Emma.armstrong@towerswatson.com My Knife– Mando Gomez

2. Image -sewing needle with thread-Markus Grossalber Challenges Technical Challenges Technology Social challenges Development Practices Communication and Interaction

3. Haste Image -Time For ? -Alexander Boden Unrealistic targets Unrealistic estimations Compromise on Quality Sub-standard work

4. Apathy Meh or Men – you decide -Tom Woodward Raise bugs you find Solve problems that you encounter Learn what you need

5. Complexity Image -Complexity – Mark Skipper Organic development Legacy code “Smart” code Latest technology

6. Unchartered Waters Image -Sea - Moyan Breen

7. Exercise One – UI Design Visual Speed Feedback Communication Resource –Designing the User Interface by Ben Shneirman

8. Exercise One – Shneiderman’s 8 Golden Rules 1.Strive for consistency. 2.Enable frequent users to use shortcuts. 3.Offer informative feedback. 4.Design dialog to yield closure. 5.Offer simple error handling. 6.Permit easy reversal of actions. 7.Support internal locus of control. 8.Reduce short-term memory load. Resource –Designing the User Interface by Ben Shneiderman

9. Exercise One – Jakob Nielsen’s 10 Usability Heuristics 1.Visibility of system status 2.Match between system and the real world 3.User control and freedom 4.Consistency and standards 5.Error prevention 6.Recognition rather than recall 7.Flexibility and efficiency of use 8.Aesthetic and minimalist design 9.Help users recognize, diagnose and recover from errors 10.Help and documentation Resource –http://www.nngroup.com/articles/ten-usability-heuristics/

10. Be Aware Time Complexity Skill External Factors

11. Challenge yourself Deliberate Practice Mentoring Katas Brown bags Read – Books/Articles/Blogs Community

12. Skills Cheat sheets Heuristics Rubber Duck Visualise Practice

13. Quotes

14. It is the mark of an educated mind to be able to entertain a thought without accepting it - Aristotle

15. Resources

16. Equipping you for the unexpected challenges of Testing Emma Armstrong @EmmaATester www.taooftesting.co.uk Emma.armstrong@towerswatson.com My Knife– Mando Gomez