1. Brief Over View of Technical Services at Microsoft Positions for mostly seniors who will graduate by 8-2012

2. What is Premier Support? Premier Support is a managed Enterprise- Ready support offering from Microsoft delivered through designated remote Technical Account Management. Key Offering Components Proactive support Reactive support On-site engagements Consulting Service management

3. What is SE? Support Engineer Someone who is passionate about technology Assist customers all over the world to help solve real world problems Customers = Corporate businesses Is the voice for the customer to make the Microsoft products better Is the connection to Microsoft for the customer

4. What is PFE? Premier Field Engineer Provides on-site support to Premier customers Specializes in a particular technology Delivers proactive services to customers to assess their environments and assist with planning Deployed in critical situations to resolve reactive issues

5. What is TAM? Customer Advocate Single most consistent face of Microsoft to the Customer Provide guidance to customers based on experience and expertise and IT Strategy Ensure the right resources are engaged to assist our customers Collaborate with Sales and Product teams to deliver a “One Microsoft” experience for our Customers

6. What is an Associate Consultant? An Associate Consultant evaluates, designs, and implements enterprise infrastructures and IT-based business solutions Often works on-site at our customer's locations on behalf of Microsoft to help deploy customer solutions Requires a breadth of technology knowledge and the ability to implement a solution by mapping a customer’s business problems to a technology solution May deliver custom application development on Microsoft platforms and technologies for customers

7. Technical Consulting & Services Associate Consultant Premier Field Engineer Services & Support Engineer Technical Account Manager Discover Resolve Advise Evaluate Design Implement Plan Resolve Optimize Design Engineer Implement

8. Overview of Skills and Majors TAM (Technical Account Manager) AC (Associate Consultant) PFE (Premier Field Engineer)SE (Support Engineer) DegreeBS, MSBS, BA, MS, MBABS, BA, MS MajorMIS, CS, IT, Informatics CS, CE, some MIS/IT/IS Informatics, IT, IS, CS, CE, Business with tech background Informatics, IT, IS, CS, CE SkillsFoundational knowledge of OS, DBs, apps, security basics. Skillful project management. Solid public speaking Desire to form relationships (Customer Relationship Management) Decent technical (db/coding) background (C#, SQL,.NET) Technical writer Good negotiator Strong Problem Solving Skills Willing to travel some Customer Focus, & troubleshooting experience. Strong oral and written communication skills. Ability to handle high pressure situations. Experience with and knowledge of Windows OS and other MS products. Some cloud knowledge a plus. Ability to work in ambiguous situations Microsoft Certificates a plus. Customer focus Previous support experience a plus. Solid phone and written communication. Experience with and knowledge of Windows OS and other MS products. Some cloud knowledge a plus. Ability to handle high pressure situations Microsoft Certificates a plus TravelPrimary local travel only Up to 80%, primarily US domestic 25% - 75%May require 24x7 on-call support, travel to customer site. Overnight travel may be required