1. TOURISM Computer Systems
Information Systems in Hospitality

2. Objectives What is an application?
Understand various types of computer systems that are used in the tourism industry and their functions.
Information Systems in Hospitality

3. Tourism computer applications
An important concept when discussing tourism software is the integrated system.
Integrated booking system is a various computer applications together supporting the managing and controlling all aspects of travel operations.
The system should handle every transaction from the guest’s initial contact to the final billing.
Information Systems in Hospitality

4. Global distribution system
The airline industry created the first GDS in the 1960s as a way to keep track of flight schedules, availability, and prices.
The GDSs were actually among the first e- commerce companies in the world facilitating B-2-B electronic commerce as early as the mid 1970s, when SABRE (owned by American Airline) and Apollo (United) began installing their propriety internal reservations systems in travel agencies
Information Systems in Hospitality

5. There are currently four major GDS systems
Amadeus
Galileo
Sabre
Worldspan
Other smaller systems that serve for specific regions and/or countries:
SITA's Sahara
Infini (Japan)
Axess (Japan)
Tapas (Korea)
Fantasia (South Pacific)
Abacus (Asia/Pacific)
Information Systems in Hospitality

6. Global Distribution systems
GDS is also adopted in hotel industry to improve the management quality in following aspects: Sales increase Customer now can easily check the availability of room and compare the price online. GDS also increases the possibility of that customer access to the hotel commercial or advertisement. Price and allocation management Based on the real-time data in GDS, hotel owner can make best pricing strategy to guarantee the profit. To chose the timing for sale promotion, the historical data and current room-occupancy status can be the best indicator. Packages Through GDS, Hotel is not only selling a room for stay anymore, more comprehensive service could be provided to entice customer. For example, hotel and car-rental can be made into a bundle to increase the customer value perspective.
Information Systems in Hospitality

7. Global Distribution Systems (GDS)
Owned by airlines
Used by travel agents
Access travel/tourism inventories worldwide
Link to reservation systems of:
Hotels
Airlines
Car Rental Companies
Travel agencies

8. Internet Distribution Systems (IDSs)
Owned by independent Web companies
Used by consumers
Link to:
Hotel central reservation systems
Switching company
GDS

9. Computer Rerservation Systems Functions and Services
Provides properties with necessary technology
Communicates room availability to e-distribution channels
Delivers reservations to properties
Maintains statistical information (call volume, talk time, conversion rates, denial rates)
Provides customer relationship management (loyalty programs)
Maintains demographic information about callers
Bills properties for handling reservations

10. Example of global system
Information Systems in Hospitality

11. Summary There are various types of systems
In the tourism industry these are called the Global Distribution Systems (GDS)
They perform and provide service to the all airlines, agencies etc.
Information Systems in Hospitality

12. Activity Why use a computer system? What is meant by GDS?
Name the major GDS systems.
Read information on GDS systems:
distribution-systems.html
Glossary
Information Systems in Hospitality

13. Home work
Research and list two systems and 4 technology trend that are used in the tourism industry.
Post this to the home work forum.
Information Systems in Hospitality

14. references
global-distribution-system-connect.html
Global Distribution Systems in Present Times - Written By: Samipatra Das - HVS International. Available
Information Systems in Hospitality