1. THANKS & GRATITUDE THE WAY WE EXPRESS

2. OUR ROLE - OUR GOAL AS AN EMPLOYEE & AS A SOCIAL BEING WITHIN IN BSNL

3. ATTITUDE PEOPLE CAN CHANGE THEIR LIVES BY SIMPLY CHANAGING THEIR ATTITUDE

4. ATTITUDE POSITIVE & NEGATIVE

5. ATTITUDE NEGATIVE o Unhappy when no troubles to speak o Expect the worst in everything however best it is o Sun shines only to cast shadows o Turn out the lights to see how dark it is POSITIVE o Think only the best, work only for the best and expect only the best o Spend so much time improving himself that one has no time left to criticize others. o Consistently attempts to be so strong that nothing can disturbs one`s peace of mind

6. Attitude  What determines one`s attitude?  Environment/Experience/Education  Positive Attitude :Reduce Stress, team work, team spirit, problems getting solved, pleasing personality, loyalty.  Negative Attitude; High stress for other and self, lack of purpose  Building of Positive Attitude: A strong desire to be positive, Avoid blaming others and everything. Work with clear focus.

7. COMMITMENT YOUR COMMITMENT – HOW YOU MEASURE IT

8. DIRECTION WE NEED IT EVERY MOMENT IN OUR CAREER & LIFE

9. INSPIRE NO INSPIRATION NO LIFE GET INSPIRED FOR BEST ACTIONS

10. INSPIRE GET INSPIRED FOR SOMETHING BEYOND THE NORMAL

11. MOTIVATION

12. FLEXIBILTY

13. DEDICATION &COMMITMENTS WE HAVE MANY COMMITMENTS – DO IT WITH DEDICATION

14. RIGHTS LIABILITY RESPONSIBILITY

15. DISCIPINE

16. RESPECT & REGARDS

17. RESPECT

18. RIGHTS RESPOSIBILTY LIABILITY

19. CHANGE Human beings by nature resist change – be it for positive/negative

20. Passion Some people live out of passion- They are great-

21. DREAMS DREAM ALWAYS SUCCESS

22. DEDICATION

23. THE GREAT EVOLUTION

25. Tower jumping The origin of mankind's desire to fly is lost in the distant past. From the earliest legends there have been stories of men strapping birdlike wings, stiffened cloaks or other devices to themselves and attempting to fly, typically by jumping off a tower. During this early period the issues of lift, stability and control were not understood, and most attempts ended in serious injury or death. Designs often lacked an effective horizontal tail, or the wings were simply too small.

26. PEOPLE WHO MADE OUR LIFE BEAUTIFUL

27. Attitude  What determines one`s attitude?  Environment/Experience/Education  Positive Attitude :Reduce Stress, team work, team spirit, problems getting solved, pleasing personality, loyalty.  Negative Attitude; High stress for other and self, lack of purpose  High Expectation of others and self.  Human Nature generally resists Changes  Changes un comfortable regardless of positive/negative  Building of Positive Attitude: A strong desire to be positive, Avoid blaming others and everything. Work with clear focus.

28. Attitude  Dream success - not failure and work on with clear goal. Determination to succeed and willingness to devote time and efforts necessary to achieve the success  Most People fail not because of lack of ability or intelligence, but lack of desire, direction, dedication, and discipline.  Be Passionate  No one can be good in their role without a good attitude  Negative people always criticize, makes their career itself criticism as if they want to win prize in a context.

29. HIGHEST SIM ACTIVATION IN 3 RD QUARTER KERALA CIRCLE BY KANNUR SSA

30. 30 3. SIM ACTIVATION IMPROVED (APRIL to December 2013) April 10786 May 11394 June 11693 July 14522 August 13639 September 13875 October 13816 November 15131 December 19014 TOTAL 123870

31. 2. MNP : Kannur SSA Continue to maintain its Performance Status in MNP As onPORT - INPORT - OUTNET Port-IN 31-03-20131,50,95324,2581,26,695 31-12-20131,76,42535,0211,41,404 April to Dec 20132547210763 14709 Apr-132339577 1762 May-132304587 1717 Jun-132446738 1708 Jul-133138837 2301 Aug-1328683356 -488 Sep-13 2964 1109 1543 Oct-13 2217 1109 1835 Nov-13 1399 Dec-13 2922 14699

32. BSNL Mobile Kerala Circle - MNP Port in & Port out Report as on 17.1.2014 PORT INPORT OUT Unknown (-68)035 MALLAPURAM (18,428)52,49134,469 PATHANAMTHITTA (27,606)34,9277,363 KOLLAM (28,040)42,29414,285 THRISSUR (33,207)53,20220,057 ALLEPEY (34,203)44,0239,922 PALGHAT (34,620)48,08113,530 TRIVANDRUM (38,204)53,88015,818 CALICUT (39,421)66,55227,302 KOTTAYAM (49,263)62,92813,720 ERNAKULAM (126,872)1,59,24032,577 KANNUR (142,306)1,77,30335,269 Total (572,102)7,94,9212,24,347

33. Segment Wise REVENUE Summary : COMPARISON WITH LAST YEAR Amount in Crores of Rupees APRIL TO DECEMBER Current Year2012 - 13Variance%Variance Phones46.2652.27-6.01-14.32 % Broadband39.0032.326.6820.67 % EB Circuits0.420.270.1555.57 % IUC0.030.06-0.03 Mobile112.5496.9715.5716.06% Total Revenue 198.25181.8916.358.99% 33

34. Comparison of Revenue upto Dec-12 vs. Dec – 2011 (in Cr) Upto Dec-12Upto dec-11Variance%variance Phones49.1562.15-13-20.92 PCO1.452.12-0.67-31.6 FTTH0.060 60 SurChrg0.851.35-0.5-37.04 BB32.3428.184.1614.76 ITC+FLPP0.731.44-0.71-49.31 EB(CCTs)0.270.33-0.06-18.18 IUC0.060.22-0.16-72.73 Total CFA84.9195.79-10.88-11.36 Total GSM97.4778.7418.7323.79 CFA+CM182.38174.537.854.5

35. SSAUp to Dec'12Up to Dec'13 Variation% Variation EKM268311.543.4416.21 KNR181.9199.917.949.86 TVM156.5179.222.7114.52 TRC142.3156.614.3910.11 KTM133.9142.48.466.32 CT128.5139.210.718.33 KLM107.9112.44.564.23 ALP94.1699.755.595.94 MLP92.0996.764.675.07 PGT83.8991.537.649.1 PTA79.6981.962.272.85 CGMT107.588.23-19.22-17.89 CMTS143.9166.923.0416.01 TOTAL17201866146.28.5 TOTAL (CFA+CM) Revenue Comparison 2012-13 Vs 2013-14 (Up to December) (Amount in Crores of Rs.)

36. TOTAL (CFA+CM) Revenue Comparison 2012-13 Vs 2013-14 (Up to December) (Amount in Crores of Rs.) upto Dec13upto Dec12Variance% Variance Phones44.0149.14-5.13-10.44 Pco1.011.46-0.46-31.19 Ftth0.250.080.170.00 SurChrg0.840.86-0.02-1.85 BB39.1132.326.7820.98 ITC+FLPP0.340.73-0.39-53.56 EB(Ccts)0.420.270.1556.93 IUC1.410.061.352103.89 Total CFA87.3884.922.462.90 Tot CM113.2796.9716.3016.81 CFA+CM200.65181.8918.7610.31

37. SSAAnnual Target Prop. Target upto the month Achievement upto the month % of Achievement KTM262.94197.21142.3572.18 CNN382.78287.08199.8569.62 ENK596.76447.57311.4769.59 TVM362.93272.20179.1665.82 CLT289.74217.31139.2164.06 TCR326.40244.80156.6463.98 PGT192.81144.6091.5363.30 ALP214.71161.0399.7561.95 PTA178.66133.9981.9661.17 KLM255.32191.49112.4258.71 MLP232.39174.2996.7655.52 Total3295.442471.581611.1265.19 CGMT158.55118.9188.2374.20 CMTS287.78215.84166.9277.33 G.TOTAL3741.772806.331866.2766.50

38. PHYISICAL VERIFICATION OF ASSETS: DETAILED CIRCULAR PLACED IN KANNUR NET. ALL WORKS AND SUPPLY BILLS PENDING SHOULD BE SUBMITTED BEFORE 31.01.2014 MANAGEMENT CERTIFICATED OF ALL WORKS PHYSICALLY COMPLETED ALSO SHOULD BE SUBMIITED BEFORE 31.01.2013 DELAYED SUBMISSION MAY RESULT IN NON ACCOUNTING OF DEPRECIATION IN THE CURRENT YEAR AND MAY VERY SERIOUS AUDIT OBSERVATIONS. DELAYED SUBMISSION MAY RESULT IN NON PAYMENT DUE TO NON AVAILABILITY OF FUND SCRAPPING:

39. DIVISION WISE WIP PENDING Divisiontotal WIP OB Capitalised Curr year capitalised total capitalised value to be capitalized % age of capitalization AGMMM998013754170 9225968 DEPCNN7970126524835537342062137639253 DEPKSZ7355251628634156635785237767249 DEPTLY5298590120420 40943923 DETCNN59071015308333084048392310678782 DETCUU4484986261311574717836027013740 DETCVU1351117-1179156674155495119562212 DETIMCNN1835514812198450153620013734650462049875 DETIMPAY717565058011301113875912517126313382 DETKNG190810073907 11690339 DETKSZ126209017691 10851814 DETMTR1380551782550751951534486520837 DETNLS48864916643521767338410810454179 DETPAY12010115078844940850019670081642 DETSKM616004041264 5747407 DETTLY86637310704740501551206235431159 DETTMB130715635092413629848722281993537 DETUPL326134507102497593004692566592 SSA Estimate50327715634660-68284649518148095798 42517200247394374483895292233321329386969

40. Mobile Number updation pending as on 17/01/2014 DIVISIONDELsPending%age Class wise pending ActiveOGBIGBSuspend ABCDE/F DEPKNR 278061215843.7249470197331286538111011248925 DEP TLY 25303334113.2860202576249529116110359 DET CNN 27112529219.52125034411063780475714512378 DET CUU 29255663422.6817412509885338566616917782 DET KNG 26628556320.894272906404602445614223942 DET KSZ 27343789528.8763627769068865574327251969 DET MTR 25129504320.071026190510430738462021994 DET NLS 32799474214.46438633143183172163131394 DET PAY 30977489215.79451278722383738058241000 DET SKM 22760362815.9465552173345247311711037 DET TLY 38269510913.351118151591433841521084845 DET TMB 23832310113.011028133437249325231033472 DET UPL 21672269812.4511048111252816421210935 SSA Total 3588857009619.531428254277100475480556078186412112032

41. Email updation pending as on 17/01/2014 DIVISIONDELsPending%age Class wise pending ActiveOGBIGBSuspend ABCDE/F DEPKNR 278062506790.1550721378468831362923408198161445 DEP TLY 253032285790.332133223955931141782166336121812 DET CNN 271122537093.572821117055695177312413548224729 DET CUU 292552748393.9425168150151972059225581502251375 DET KNG 266282526794.8910179115535112041222586627382016 DET KSZ 273432553493.3821180114230752111621213856463419 DET MTR 251292372994.43259610233244193412129870131726 DET NLS 327993141495.78248097240362630226697900813736 DET PAY 309772943195.0126183144147582302326902357112160 DET SKM 227602154694.6715384982474185211890455712084 DET TLY 382693665095.7729162170668622789134289513111836 DET TMB 238322261494.89231269223455180882089653451179 DET UPL 216722086696.2814685631881183401787474002252 SSA Total 35888533782894.1331125441880757002259164305446732828224769

42. ARPU -2013-14 (Amount in Rs.) LANDLINEBB GSM POSTPAID GSM PREPAID GSM COMBINED CDMAWIMAXFTTH APR149.30586.14403.90100.01110.021467291891.45 MAY141.66584.92404.20102.01112.531397091773.23 JUN142.29579.97408.70100.19110.211416981819.35 JUL141.46580.31408.00100.85110.721456911843.80 AUG143.93577.19407.90102.68112.401486861823.76 SEP144.73583.46407.50102.93112.601526841795.29 OCT147.70581.29409.90103.54113.141526801773.40 NOV148.83585.24409.90103.36112.921536961754.33

43. Action Plans for Increasing Revenue in IV th Quarter Pursuing all the existing 250 BB Customers (16253) through IVRS and personal calling for upgradation of plans Conducting Special Reconnection and Outstanding Settlement Adalath covering all exchanges in the SSA. With the 667 2G sites and 189- 3G sites already on air, data usage is going to be the high revenue expectations of future. Conducting street melas and educating various data plans and data access method to rural and semi urban masses who are keen to use mobile for browsing to enhance data revenue popularization data 252 min. plan Ensure all executives possess Ctop up handset and encourage maximum others also follow Customer Retention Cell - involve in high level reconnection activities by conducting special reconnection and outstanding realization meetings in each divisions.

45. WRITE OFF

46. 1. Active participation in LBM/HPC by field JTOs/SDEs/DE - Active & effective participation is required. 2. CML - Service nos - bills get generated & OS accumulated. To reduce OS, cancellation is to be effected. Our SSA's position in cancellation of bills is on higher side which will affect our bench mark. SDE CML should recreate SVC nos. with Free FMC in basic, mobile, cdma & wimax nos (including data cards). 3.Fault Cases - Even after physically closing faults, it is not closed in system. This will lead to allowing undue rent rebate.

47. Payment of Electricity Bills: Electricity bills are received on due date or in many cases after due date resulting 'surcharge' for the delay. Moreover, maximum bills are received at the fag end of the due date of payment and even if the bills are submitted to Bank for RTGS payment, Bank takes one or two days for effecting the payment resulting delay in payment. All surcharges paid under normal circumstances are liable to recovered.

48. Updation of leave entries in HR : Sanction of Leave without any Leave at Credit resulting overpayment – reg. Leave updation in HR package is pending against many officials. Many cases 'Joining' entry after availing leave is missing resulting no further updation in HR possible. Controlling officers may ensure that Leave updation including 'Joining' entry is done regularly. It is also observed that Controlling officers are sanctioning Leave (E/L or HPL) without verifing the Leave Balance at credit resulting huge overpayment. (e.g Case of Smt. Pushppam, TM Payyavoor under SDE(G)/DET, SKM and Sri Balappa, TM Bedadka under SDE(G), Kalanad/ DET, KSZ

49. Non - submission of Bank Account for payment of Bldg / Tower Rent : As per Corporate Office instructions, Rent payment is strictly to be paid to the Bank Account of the Bldg / Tower owners. But despite repeated reminders, Bank Account details from 18 Bldg / Tower owners are yet to be received. ( Pending cases TLYT –5 TMB –2 SKM -5 CNN / PAY / KNG / KSZ / MJR / CHENGLA – 1 each ). Concerned DETs may pursue and obtain the Bank Account details latest by 28 th February, 2014 positively. On implementation of ERP from next Financial Year onwards, it may be difficult to release the Rent payment without Bank Account.

50. Daily/monthly Counter collection at CSC counters : (a) Despite repeated instructions, daily counter collection is not shown in the MIS statement in KannurNet on the same day regularly. (b) Monthly counter collection statement for December, 2013 is not received even on 15 th Jan,'14 from the following CSCs: :- Cherukunnu/Cheruvathur/Perdala/Rajapuram/Kalanad/Chengala/Tri karipur (c)A copy of monthly Counter statement (MIS statement) duly signed by the Officer-in-charge is to be forwarded to AO(Cash) without fail. (d) Monthly Bank statement is not being received from some banks resulting delay in preparation of Trial Balance. Bank statement may be collected from the concerned Banks and forwarded to AO(Cash) so as to reach by 2 nd day of next monthly positively.

51. CASH AND CASH CARDS SDE I/C - CSC liable for complete accounting Ensure collection and remittance of all sales on daily basis. Make available correct balance to the inspecting agencies for verification. Ensure all records of cash collection and remittance are authenticated by CSC I/C daily Reasons for high closing balance are to be recorded and attested Verification of balance and Stock by DE and Other agencies Recent Instructions from Circle office and media reports on failure to properly account cash and cards are to be brought to the notice of all - ALERT –

52. Payment of petty bills: Due to severe restrictions imposed on Cash allotment for 'Repairs & Maintenance, it has become difficult for timely payments of Temporary Advances, Petty bills etc. There is general complaint from petty contractors that payment are not received immediately. It is observed that there is delay in submission of the petty bills, delay in forwarding, processing etc. resulting the corresponding delay to make the payment. Suitable instructions may be given for timely submission, forwarding, processing of petty bills to avoid such complaints.

53. PeriodO/s on 31-03-13TargetAs on 30-06-1331-08-2013 30-09-1331-10-201330-11-2013 31-12- 2013Diff Seg IUpto 2006-07000000000 Seg II1-4-07 to 31-3-11152076014561358121411391122833-73 Seg III11-12 & 12-134256212769145071041195878903841480364733 Seg IVCur. Year 3 month old 1% of ABF 5106 18488 LIQUIDATION TARGETS (BROAD BAND) 2013-2014 (.000) Period O/s on 31- 03-13Target As on 30- 06-13 31-08-13 30-09- 2013 31-10- 2013 30-11- 2013 31-12- 2013Diff Seg I 01.04.2000 to 31.03.2003199151991555643993971372035603300-1309 Seg II Cur. Year 3 months old5% of ABF 12543 LIQUIDATION TARGETS (MOBILE) 2013-2014 (..000) Period O/s on 31- 03-13Target 31-08- 2013 30-09-13 19-11- 2013 12-12- 2013 Diff Seg I 01.04.2002 to 31.03.200300 0000 0 Seg II 01.04.2003 to 31.03.201110520 1048681 -61 Seg III 01.04.2011 to 31.03.20131814181 380352320314 -133 Cur.Yr.04/13 to 09/131% of ABF405 579688454 -49 LIQUIDATION TARGETS (LANDLINE) 2013-2014 (..000)

54. LIQUIDATION TARGETS (CDMA) 2013-2014..000 PeriodO/s on 31-03-13TargetAs on 31-07-1331-08-201330-09-2013 31-10-1330-11-2013 Diff Seg I 01.04.2002 to 31.03.2003000000 0 Seg II 01.04.2003 to 31.03.2011381895536953653362535043389 -2434 Seg III 01.04.2011 to 31.03.2013872187254245224512347284609 -3737 Cur.Yr. 04/13 to 10/13 39174562466251114535 total o/s1303613439134101334312534 LIQUIDATION TARGETS (WIMAX) 2013-2014 …000 PeriodO/s on 31-03-13Target31-08-201330-09-201331-10-201330-11-2013 31-12- 2013Diff Seg I 01.04.2002 to 31.03.200300 Seg II 01.04.2003 to 31.03.20110 Seg III 01.04.2011 to 31.03.201348348 159149 139-91 Cur.Yr. 04/13 to 09/131% abf551589291 184 From 1/10/13 462 880 Total 12 748902 1203

55. SMART WORKING

56. CASH RESOURCES - AVAILABILITY NOT PREDICTABLE

57. ISSUING OF EXPERIENCE CERTIFICATE TO CONTRACTORS BY FIELD UNITS It is noticed that Experience certificate is being issued by the units without requisite information, which creates difficulty in taking decision on the work experience of bidders which forms an integral part of awarding work, in the matter of Tender finalisation. Therefore, it is intimated to all unit officers, who are required to issue such Experience certificate should ensure that the following details are contained in the Experience certificate. It may be noted that an officer of STS level can only issue such certificate : 1) No. and date of Certificate 2) Work Order number with date 3) Tender No. & Date 4) Details of work done 5) Distance Covered by the Contract till completion of work 6) Gross Amount involved 7) Tender Period 8) Performance of the contractor

58. Thank You