1. Natasha Sprague Academic Engagement Co-ordinator

2. By the end of the session, you will:  Understand that there are different personal styles and know what your personal style is.  Understand the different personal styles, and how to communicate effectively with those with a different style.  Identify how different people can be perceived and look at potential areas for personal development.

5.  People on your course are not happy as they feel they do not have enough contact time with lecturers.  You must email your head of course (Dr Susan Smith) to outline this issue and ask for a meeting to discuss a way forwards.

6. Driver AmiableExpressive Analytical High assertiveLow assertive Low Responsiveness High Responsiveness

7. Perceived positively as:  Decisive  Independent  Practical  Determined  Efficient  Assertive  Risk taker  Problem solver  Direct Action Orientated  Focus on the present  Want to make your own decisions  Quick to express conclusions  Base your decisions of facts “This is…”

8. Trish, You will be delivering the “Communicating with Impact” session at the Course Rep Conference. It is on the 8 th August at 12:00 – 13:00. Regards, Natasha

9. Perceived positively as:  Verbal  Inspiring  Ambitious  Enthusiastic  Energetic  Confident  Friendly  Influential Intuition Orientated  Working towards the dream of the future  Imaginative and creative  Make decisions based on personal opinion “I imagine that…”

10. Dear Trish, I’m redesigning our Student Rep training programme and it’s going to be fabulous. We’re going to get loads of people in to give workshops and I was hoping you could be part of the team! It’s going to be brilliant and our reps will be such pros by the end of it! Also – whilst I’m here – could I catch you so we can brainstorm ideas for the website. We’re going to totally overhaul it and put all the information the reps might possibly need there! The newsletter is going to be great too. It’s going to be fun working together! Tash P.S my band is playing on the barbican this weekend if you want to come along – should be fun!

11. Relationship Orientated  Place high priority on friendship  Use understanding and mutual respect to achieve objectives  Move more slowly in decision making Perceived positively as:  Patient  Respectful  Willing  Agreeable  Dependable  Concerned  Relaxed  Organized  Empathetic “I feel that…”

12. Hi Trish, How was your holiday? I hope you had a wonderful time! We had a little meeting today, and as a team we thought that it would be great if we could all work together to create a comprehensive training plan. This would really develop our student reps, and I think they would really enjoy it! So we were wondering if you would like to deliver one of our sessions. We have lots of ideas so you can take the pick of the one that takes your fancy! Let me know which one you would like to do and I’ll pop you on the rota! Hope this is all ok! Have a fab weekend! Tash

13. Perceived positively as:  Industrious  Persistent  Serious  Orderly  Organized  Cautious Thinking Orientated  Live life according to the facts  Make decisions after considering all of the facts  Move more slowly in working but are very thorough “I think that…”

14. Dear Trish, I’ve been reviewing our Student Rep training programme and the 67% of the respondents stated that they would appreciate an extra session on communication. This also corresponds with the end of year survey, where 80% agreed with the statement “I feel I could have been a more effective Course Rep if I had improved Communication skills”. After checking these facts, I’ve decided to factor this into the training programme and am looking for someone to deliver it. As you have a qualification in this, I was hoping you would be able to deliver this session. If you could let me know if you are available on the 8 th August, 12:00-13:00, I can then send out the schedule to the students in time for them to sign up. Best wishes, Natasha

15. Different styles perceive other types in different ways: Analytical: Critical, Picky, Moralistic, Stuffy, Stubborn, Indecisive Amiable: Hesitant, Wishy Washy, Pliant, Conforming, Dependent, Unsure, Laid back Expressive: A talker, Overly dramatic, Impulsive, Undisciplined, Egotistical, Flaky, Manipulating Driver: Pushy, One man/woman show, Tough, Demanding, An agitator, Cuts corners, Insensitive

16.  People on your course are not happy as they feel they do not have enough contact time with lecturers.  You must email your head of course (Dr Susan Smith) to outline this issue and ask for a meeting to discuss a way forwards.  Dr Susan Smith is a… ◦ Expressive ◦ Driver ◦ Analytical ◦ Amiable

17.  Analytical – Take a stand! Make a decision and show emotional support for others. Talk with others about their ideas, not dwell on the technical detail. Get excited about it!  Driver – Listen! Build co-operation into the way you work and talk about other peoples ideas. Try to make social small talk.  Amiable – Insite action, make decisions and stick to goals and objectives. Limit how much you bring others into your personal life and stick to business!  Expressive – Slow down enough to consider the facts and feelings of others. Tone down emotional reactions by presenting the facts. Try centring the conversation less on yourself and focus on others.