1. The world’s libraries. Connected. Designing library workflows that start with ‘e’ Fiona Leslie annette.dortmund@oclc.org Marketing Manager OCLC EMEA (Europe, Middle-East, Africa)

2. The world’s libraries. Connected. Telephone interviews Research Online Surveys Focus Groups

3. The world’s libraries. Connected. Designing library workflows that start with ‘e’

4. The world’s libraries. Connected. ‘e’ Strategy Impact Building Space Staff Training Services Collections

5. The world’s libraries. Connected. Unique physical visitors in 2013

6. The world’s libraries. Connected. Unique online visitors in 2013

7. The world’s libraries. Connected. “the Web is now the environment we must consider when planning the future of information, communication, media and social services”.

8. The world’s libraries. Connected.

9. Content

10. The world’s libraries. Connected. “We want to share the ‘p’ but we just want to access the ‘e’.” OCLC Focus Group Attendee

11. The world’s libraries. Connected. “We have been people of the book, but we are now becoming people of the screen.” Kevin Kelly, Wired Magazine

12. The world’s libraries. Connected. Services

13. The world’s libraries. Connected. Content Services

14. The world’s libraries. Connected.

15. Discovery Services

16. The world’s libraries. Connected. Data

17. The world’s libraries. Connected.

18. Big Data www.gooddata.com

19. The world’s libraries. Connected. Analytics

20. The world’s libraries. Connected. MOOCs

21. The world’s libraries. Connected. Staff Training & Development

22. The world’s libraries. Connected. Collaboration Courtesy of Stockholm Transport Museum

23. The world’s libraries. Connected. Thank you! annette.dortmund@oclc.org