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Presentation on theme: "Fishbone Diagram https://store.theartofservice.com/the-fishbone-diagram-toolkit.html."— Presentation transcript:

1 Fishbone Diagram

2 Kaizen Implementation
This is also known as the Shewhart cycle, Deming cycle, or PDCA. Other techniques used in conjunction with PDCA include 5 Whys, which is a form of root cause analysis in which the user asks "why" to a problem and finds an answer five successive times. There are normally a series of root causes stemming from one problem, and they can be visualized using fishbone diagrams or tables.

3 Ishikawa diagram Ishikawa diagrams (also called fishbone diagrams, herringbone diagrams, cause-and-effect diagrams, or Fishikawa) are causal diagrams created by Kaoru Ishikawa (1968) that show the causes of a specific event

4 Ishikawa diagram Overview
The basic concept was first used in the 1920s, and is considered one of the seven basic tools of quality control. It is known as a fishbone diagram because of its shape, similar to the side view of a fish skeleton.

5 DMAIC Analyze A large number of potential root causes (process inputs, X) of the project problem are identified via root cause analysis (for example a fishbone diagram)

6 Information Technology Infrastructure Library - Root cause analysis
Classic root cause analysis methods include the 5-whys and Ishikawa diagram or fishbone diagram

7 Strategic management - Competitive advantage
They gave us fishbone diagramming, service charting, Total Customer Service (TCS), the service profit chain, service gaps analysis, the service encounter, strategic service vision, service mapping, and service teams

8 ITIL - Root cause analysis
 Classic root cause analysis methods include the 5 Whys|5-whys and Ishikawa diagram or fishbone diagram

9 Fishbone diagram 'Ishikawa diagrams' (also called 'fishbone diagrams', 'herringbone diagrams', 'cause-and-effect diagrams', or 'Fishikawa') are causal diagrams created by Kaoru Ishikawa (1968) that show the causes of a specific wikt:event|event

10 Fishbone diagram - Overview
The basic concept was first used in the 1920s, and is considered one of the Seven Basic Tools of Quality|seven basic tools of quality control. It is known as a fishbone diagram because of its shape, similar to the side view of a fish skeleton.

11 XMind It supports mind maps, Ishikawa diagrams (also called fishbone diagrams or cause-and-effect diagrams), Network topology#Tree|tree diagrams, organization charts, and spreadsheets

12 Quality circle - Empirical studies of quality circles
* The Ishikawa diagram|Ishikawa or fishbone diagram - which shows hierarchies of causes contributing to a problem

13 Kaisen - Implementation
Another technique used in conjunction with PDCA is the 5 Whys, which is a form of root cause analysis in which the user asks a series of 5 why questions about a failure that has occurred, basing each subsequent question on the answer to the previous. There are normally a series of causes stemming from one root cause, and they can be visualized using Ishikawa diagram|fishbone diagrams or tables.

14 Quality Circles - Empirical studies of quality circles
*Ishikawa diagram|Cause-and-effect diagrams (sometimes called Ishikawa or fishbone diagrams)

15 Eight Disciplines Problem Solving - Disadvantages
Requires training in the 8D Problem solving|problem-solving process as well as appropriate data collection and analysis tools such as Pareto chart|Pareto diagrams, Ishikawa diagram|Fishbone Diagrams, and flowcharts.

16 For More Information, Visit:
The Art of Service


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