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General Business Unit 2 – Business Operations Chapter 7 Manager As Leader.

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Presentation on theme: "General Business Unit 2 – Business Operations Chapter 7 Manager As Leader."— Presentation transcript:

1 General Business Unit 2 – Business Operations Chapter 7 Manager As Leader

2 Text Book  Pg. 86  Computer Solutions for Disabilities  Pg. 87  Focus on Real Life

3 Leadership  Ability to influence individuals & groups to accomplish important goals  People may be the most important resource  Expensive to hire, train & pay  Usually highest expense for company

4 Human Relations  Way people get along with each other  Manager is effective if:  Get employees to work together  Goals of company accomplished

5 Leadership Characteristics  Understanding  Initiative  Dependability  Judgment  Objectivity  Confidence  Stability  Cooperation  Honesty  Courage  Communications  Intelligence

6 Managers & Leaders  Must work well with people  More than ½ time spent interacting  Employees, customers, other business people & managers  Human relation skills determine success

7 Manager Skills  Self understanding  Understanding others  Communications  Team building

8 Self Understanding  Understand own strengths & weaknesses  How you make decisions  How you get along with others  Can’t be unfair or unpredictable

9 Understanding Others  Notice similarities of people  Rather than focus on differences  Know each persons:  Strengths & weaknesses  Skills & abilities

10 Communications  Understandable words  Meaningful to receiver  Specific  Good listener  Respectful

11 Communications  Formal  Established & approved by company  Letters, memos, s  Informal  Common, but unofficial  Chatting at lunch

12 Communications  Internal  Managers, employees, work groups  External  Employees to customers  Company to suppliers  Company to company

13 Communications  Vertical  Up or down in company  Manager to employee  Horizontal  Across same level  Manager to manager

14 Communications  Oral  Word of mouth  Written  Letters, memos, reports, s  Body Language  Shows interest or locks out another

15 Team Building  Help employees get along  Understand each other  Understand responsibilities  Combine skills  Identify problems  Solve quickly

16 Job Satisfaction  Skills used  Interesting jobs  Income & benefits  Manager who supports  Manager who problem solves

17 Job Dissatisfaction  Boring job  Doesn’t use skills or fulfill  Poor working conditions  Ineffective communication  Lack of positive recognition

18 Class Work  CW 7-1  Groups of 2-3  Check if done  Review in class

19 Influencing People  Position Influence  Reward Influence  Expert Influence  Identity Influence

20 Position Influence  Ability to get others to accomplish tasks due to position held  Influences pay raises, promotions, job rating

21 Reward Influence  Ability to give or withhold rewards  Money, recognition, praise (good)  Forced overtime, criticizing (bad)

22 Expert Influence  Special expertise or knowledge  Manager who is/was top salesperson  New salesperson looks up to manager

23 Identity Influence  Personal trust & respect  Well liked, looks out for groups best interest

24 Work Book  Pg. 34  Applying Information Skills

25 Best Manager  Develops expert & identity influence skills  Employees will do minimal work if:  Manager uses position & reward only  Employees don’t trust or like manager

26 Formal/Informal Influence  Formal  Elected official  Manager  Informal  Self appointed leader  Well liked employee

27 Leadership Style  Way manager treats & directs employees  Based on urgency  Confidence in employees

28 Tactical Management  Manager is directive & controlling  Makes decision  Closely watches employees  Used in crisis – deadline approaching  New employees  Lack of experience in group

29 Strategic Management  Leadership style where managers:  Less directive  Involve employees in decision making  Seek employee advice  Trust employees to do job

30 When to Use…  Tactical  Part time employees  Un motivated employees  Time pressure  New task w/ inexperienced workers  Employees don’t what decision making resp.  Strategic  Skilled/experienced employees  Routine work  Employees enjoy work  Improve group relationships  Employees  Employees want responsibility

31 Mixed Management  Combined use of:  Tactical management  Strategic management  Depending on employee/situation

32 Labor Union  Early 20 th century  Employers treated employees poorly  Employees banded together to form labor unions  Negotiated wages, benefits & working conditions

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35 Labor Unions  Effective because they represent large #’s of employees  Popularity peaked in 40’s & 50’s  More than 33% labor force belonged  Less than 15% belong today

36 Labor Unions  Strong union memberships:  Police & firefighters  Government employees  Transportation  Construction

37 Labor Unions  Resolve conflicts between employees & management  Collective bargaining  Agreement reached  Written labor contract signed  Federal & state laws regulate relationship

38 Movie Time  Norma Rae  CW 7-2

39 Book Time  Pg. 94  Ethical Perspectives  Bribery & Gift Giving  Answer 2 ?’s  Review in class

40 Quiz  Quiz 7-1

41 Book Time  Pg. 99  Global Navigator  International Trade Intermediaries

42 Work Book  Study Guide – pgs  Groups 2-3  Turn in one S.G.  Review in class

43 The End Chapter 7


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