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Unit 2 – Business Operations Chapter 7 Manager As Leader

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1 Unit 2 – Business Operations Chapter 7 Manager As Leader
General Business Unit 2 – Business Operations Chapter 7 Manager As Leader

2 Text Book Pg. 86 Pg. 87 Computer Solutions for Disabilities
Focus on Real Life

3 Leadership Ability to influence individuals & groups to accomplish important goals People may be the most important resource Expensive to hire, train & pay Usually highest expense for company

4 Human Relations Way people get along with each other
Manager is effective if: Get employees to work together Goals of company accomplished

5 Leadership Characteristics
Understanding Initiative Dependability Judgment Objectivity Confidence Stability Cooperation Honesty Courage Communications Intelligence Class list leadership characteristics on their own (5 min)

6 Managers & Leaders Must work well with people
More than ½ time spent interacting Employees, customers, other business people & managers Human relation skills determine success

7 Manager Skills Self understanding Understanding others Communications
Team building

8 Self Understanding Understand own strengths & weaknesses
How you make decisions How you get along with others Can’t be unfair or unpredictable

9 Understanding Others Notice similarities of people Know each persons:
Rather than focus on differences Know each persons: Strengths & weaknesses Skills & abilities

10 Communications Understandable words Meaningful to receiver Specific
Good listener Respectful

11 Communications Formal Informal Established & approved by company
Letters, memos, s Informal Common, but unofficial Chatting at lunch

12 Communications Internal External Managers, employees, work groups
Employees to customers Company to suppliers Company to company

13 Communications Vertical Horizontal Up or down in company
Manager to employee Horizontal Across same level Manager to manager

14 Communications Oral Written Body Language Word of mouth
Letters, memos, reports, s Body Language Shows interest or locks out another

15 Team Building Help employees get along Identify problems
Understand each other Understand responsibilities Combine skills Identify problems Solve quickly

16 Job Satisfaction Skills used Interesting jobs Income & benefits
Manager who supports Manager who problem solves

17 Job Dissatisfaction Boring job Poor working conditions
Doesn’t use skills or fulfill Poor working conditions Ineffective communication Lack of positive recognition

18 Class Work CW 7-1 Groups of 2-3 Check if done Review in class

19 Influencing People Position Influence Reward Influence
Expert Influence Identity Influence

20 Position Influence Ability to get others to accomplish tasks due to position held Influences pay raises, promotions, job rating

21 Reward Influence Ability to give or withhold rewards
Money, recognition, praise (good) Forced overtime, criticizing (bad)

22 Expert Influence Special expertise or knowledge
Manager who is/was top salesperson New salesperson looks up to manager

23 Identity Influence Personal trust & respect
Well liked, looks out for groups best interest

24 Work Book Pg. 34 Applying Information Skills

25 Best Manager Develops expert & identity influence skills
Employees will do minimal work if: Manager uses position & reward only Employees don’t trust or like manager

26 Formal/Informal Influence
Elected official Manager Informal Self appointed leader Well liked employee

27 Leadership Style Way manager treats & directs employees
Based on urgency Confidence in employees

28 Tactical Management Manager is directive & controlling Makes decision
Closely watches employees Used in crisis – deadline approaching New employees Lack of experience in group

29 Strategic Management Leadership style where managers: Less directive
Involve employees in decision making Seek employee advice Trust employees to do job

30 When to Use… Tactical Strategic Part time employees
Un motivated employees Time pressure New task w/ inexperienced workers Employees don’t what decision making resp. Strategic Skilled/experienced employees Routine work Employees enjoy work Improve group relationships Employees want responsibility

31 Mixed Management Combined use of: Tactical management
Strategic management Depending on employee/situation

32 Labor Union Early 20th century
Employers treated employees poorly Employees banded together to form labor unions Negotiated wages, benefits & working conditions



35 Labor Unions Effective because they represent large #’s of employees
Popularity peaked in 40’s & 50’s More than 33% labor force belonged Less than 15% belong today

36 Labor Unions Strong union memberships: Police & firefighters
Government employees Transportation Construction

37 Labor Unions Resolve conflicts between employees & management
Collective bargaining Agreement reached Written labor contract signed Federal & state laws regulate relationship

38 Movie Time Norma Rae CW 7-2

39 Book Time Pg. 94 Ethical Perspectives Bribery & Gift Giving
Answer 2 ?’s Review in class

40 Quiz Quiz 7-1

41 Book Time Pg. 99 Global Navigator International Trade Intermediaries

42 Work Book Study Guide – pgs. 31-32 Groups 2-3 Turn in one S.G.
Review in class

43 The End Chapter 7

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