1. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 1

2. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 2 7 ChapterChapter Types of Interviews Chapter Summary The Information-Gathering Interview The Employment Interview The Performance Appraisal Interview

3. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 3 The Information-Gathering Interview Types Survey Interviews Diagnostic Interviews Research Interviews Collect Background Information Define Interview Goals and Questions Choose the Right Interviewee

4. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 4 The Employment Interview Conduct Background Research Develop a Personal Network Contact Potential Employers Prepare for Possible Interview Formats Pre-Interview Steps

5. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 5 The Employment Interview “It isn’t what you know, it’s who you know” is certainly true when it comes to getting a job. The Importance of Personal Contacts in Looking for a New Job See Table 7-1: Success Rates of Sources for Job Opportunities

6. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 6 The Employment Interview During the Interview Dress Appropriately Know the Organization and the Job Prepare for Important Questions Respond to the Employer’s Needs Be Honest Emphasize the Positive Continued...

7. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 7 The Employment Interview During the Interview Emphasize the Positive Back Up Your Answers with Evidence Keep Your Answers Brief Have Your Own Questions Answered Rehearsing an Interview

8. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 8 The Employment Interview Post-Interview Follow-Up It demonstrates common courtesy. It reminds the employer of you. It gives you a chance to remind the interviewer about important information. It can correct any misunderstandings. It can tactfully remind the interviewer of promises made.

9. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 9 The Employment Interview Interviewing and the Law: Techniques for Answering Unlawful Questions Acceptance Without Comment Acceptance With Comment Confrontation Rationalization Challenge Redirection Refusal Withdrawal

10. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 10 The Performance Appraisal Interview Definition and Importance Letting the Employee Know Where He or She Stands Developing Employee Skills Improving Employment Relationship Helping Management Learn the Employee’s Point of View Counseling the Employee Setting Goals for the Future

11. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 11 The Performance Appraisal Interview Styles of Appraisal Interviewing Tell and Sell Tell and Listen/Listen and Tell Problem Solving

12. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 12 The Performance Appraisal Interview Steps in the Appraisal Process Review Progress Discuss Successes, Problems, and Needs Feedback Should be Accurate Feedback Should be Relevant to the Job Set Goals Review and Respond to the Written Record