1. Results from Transportation Survey Northwest MN (Area 1)

2. What Function Do You Perform?

3. 73.7% Of providers in the North West region provide regular transportation to passengers that are "eligible" for reimbursement 3.8% above the state average

4. But, How many of those passengers are being reimbursed? Wide range 20% - 100% Unknowns (1) PercentNumber of Respondents 201 251 301 401 502 603 901 1003

5. Possible Sources of Funding State and County Human Services Riders pay the cost themselves Federal Title-III-B Contracts Federal Funds Grants Donations Prime West County Senior Programs School Districts Hospitals/Clinics DAC Medical Assistance Medicaid County Social Services Health Services Financial Services State employment VA Funding Advertising DD or CADI waivers Social Services City/Community Organizations Hospitals

6. Most common response was private or client pay! 5 responses “Private pay”, “fare”, “person chooses to pay cost themselves”

7. Do you currently have contracts with agencies that reimburse you for the client rides that you provide?

8. How many respondents do? 100% = North West 80.8% = State * 5 respondents skipped this question

9. Which Agencies? Blue Ride TriCap Federal Title III-B Counties School DAC State County Social Services Blue Plus Medica U-Care Cities Minnesota Department of Human Services South Country Health Medical Assistance Heartland Industries ODC Focus Hospitals North Valley Health Center Live-At-Home/Block Nurse Programs Group Homes

10. If you knew that some of your passengers were eligible for transportation subsidy, would you be interested in participating in a software “billing system” to recoup that available funding?

11. 50.0% * 1 respondents skipped this question

12. Interest in software by region Area 3: 69.4% Area 4: 68.8% Area 2: 53.8% Area 1: 50.0% North West Region shows the least interest

13. What features would you like to see included? Ability to call “us” first Compatibility with pre-existing software Online submission Training Eligibility More information needed

14. Reasons for not recouping funding “We provide transportation to our DAC clients to and from our facility and to and from various community work sites. This is part of our DAC budget. We do not charge the clients for transportation.” “Transportation is part of established DHS per diem rate for Day Training services.” Already have a system that works well Interested in recouping, but unsure about billing system difficulties and manpower Work with a third party that provides operational services that “we” pay for Already being paid for rides Contracts already billed through Integra system Not cost effective for a small transit system

15. In your current contracts, is there uniformity in the amount reimbursed PER MILE?

16. 55.6% say NO!

17. Current rates for those that answered “yes" IRS for volunteers Scaled: –$2.50 to 5 miles –$4.00 to 10 miles –$5.00 to 20 miles $1.50/ride $0.55 Contracted for $0.42/mile and $5 per trip $0.42/mile

18. How was this rate determined? By the funding source Based on cost and reimbursement received from grants Based on cost and reimbursement approved by MnDOT board Transportation rate in addition to daily rate regulated by MN dept. of Human Services State of Minnesota Hourly rate for Medical Assistance allowable rates Set by county and state IRS Per ride Mileage reimbursement and “in-town driving” Company rate Charge the same fares regardless of method of payment per ride or bus pass

19. What mileage rate would you need in order to cover your full costs (please provide amount needed PER MILE)?

20. RateNumber of Responses $0.502 $1.962 $2.001 $2.302 $2.561 $2.711 $3.001 $4.381 Unknown3 Reimbursed per diem, not per mile 1 Currently adequately meeting costs 1

21. Actual cost of a BUS ride per mile $0.34/mile for fuel $1.96$2.30$2.71$4.38Depends on cost for fuel

22. 34 responses statewide RateNumber of Responses $0 - $0.504 $0.821 $1.73 - $2.457 $2.71 - $3.587 $4.00 - $4.382 $5.861 $6.671 Unknown or N/A10 Variable1

23. Administrative Expense Per Mile Only 20 responses statewide! 5 of those (25%) are in North West Region! Low response count. What does this mean? One response was, “Don’t know.” Response $0.26$0.30 $0.55$0.20

24. Statewide Administrative Expense Per Mile RateQuantity of Responses $0.00 - $0.264 $0.30 – $0.503 $0.50 - $0.55*2 $1.12 - $1.202 $3.33*1 Unknown2 Included in Per Mile * = area 3 responses 1

25. Minimum Needed to Cover Cost Per Mile Some responded per trip Some responded per hour RateUnit/per $0.89Mile $1.96Mile $2.30Mile $4.38Mile $18.02Hour

26. Comparison with state 20 responses statewide Wide range Minimum neededNumber of responses $0 - $0.894 $1.80 - $2.355 $3.50 - $4.415 $5.861 $10 - $223 $501 Unknown1

27. Actual Cost of A VOLUNTEER Driver Per Mile RateNumber of Responses $0.341 $0.351 $0.551 $0.5851 IRS1

28. Cost of a VOLUNTEER Driver Per Mile statewide RateNumber of Responses $0.507 $0.53- $0.5914 $0.611 $0.85 - $0.963 $1.001 $10.501 IRS Rate2 Unknown, N/A12

29. Administrative Expense Per Mile 3 responses in the Northwest Region! Rate $0.10 $0.14 $0.15

30. Statewide Administrative Expenses Per Mile RateNumber of Responses $0.00 - $0.2513 $0.39 - $0.514 $0.62 - $0.752 $1.40 - $1.551 $10.151 $16.461 N/A1 Unknown3

31. Minimum Needed to Cover Cost Per Mile RateNumber of Responses $0.341 $0.501 $0.651 $0.6851

32. Comparison with State RateNumber of Responses $0.00 - $0.504 $0.55 - $0.759 $0.80 - $0.986 $1.171 $1.991 $2.081 $17.001 $25.001

33. Actual Cost of a WHEEL CHAIR LIFT VEHCILE Ride Per Mile One essay response: “varies according to cost of fuel” $0.34$1.96$2.30$4.38

34. Statewide Responses RateResponses $0.001 $0.341 $1.731 $1.961 $2.022 $2.301 $3.581 $4.381 $6.671

35. Administrative Expenses Per Mile Only 11 responses statewide! Only 3 responses in North West Region! Low response count What does this mean? $0.26$0.30$0.55

36. Statewide RateNumber of responses $0.002 $0.171 $0.261 $0.301 $0.53*1 $0.551 $3.33*1 N/A1 Unknown2

37. Minimum Need to Cover Cost Per Mile 5 responses: $0.89 $1.96 $2.30 $4.38 $18.02/hr

38. 11 Statewide Responses! Rates $0.00 $0.89* $1.90 $1.96* $2.02 $2.30* $4.38* $10.00 $18.02/hour* $0.24 - $3.58 N/A Unknown

39. Actual Cost of a NON- WHEELCHAIR accessible ride Per Mile 4 responses from area 3 $0.34$2.30$4.38Varies according to cost for fuel

40. Statewide Responses CostNumber of Responses $01 $0.341* $0.501 $0.961 $2.021 $2.301* $3.481 $4.381* $6.671 Unknown or N/A8 Varies or Non2*

41. Administrative Expenses Per Mile 2 responses from North West Region! $0.30$0.55

42. 11 Responses Statewide! ExpensesNumber of Responses $0.001 $0.281 $0.30*1 $0.411 $0.481 $0.55*1 $3.331 N/A2 Unknown2

43. Minimum Needed to Cover Cost Per Mile 3 responses from area 3! $0.89$2.30$4.38$18.02/hr

44. Statewide NeededNumber of Responses $0.001 $0.891 $0.961 $0.981 $2.301 $3.481 $4.381 $10.001 $18.021 N/A2 Unknown1

45. Actual cost of an ambulatory ride per mile? 3 total responses! $0.34$2.30$4.38

46. Statewide Responses CostNumber of Responses $0.001 $0.34*1 $0.501 $0.581 $2.022 $2.30*1 $4.38*1 $6.671 Unknown/NA16

47. Administrative Expenses Per Mile State North West Region ExpenseNumber of Responses $0.301 $0.551 ExpenseNumber of Responses $0.001 $0.301 $0.48*1 $0.551 $1.00*1 $3.33*1 N/A1 Unknown3

48. Minimum Needed to Cover Cost Per Mile State North West Region Cost NeededNo. Responses $0.001 $0.89*1 $0.981 $1.581 $2.30*1 $4.38*1 $10.001 $18.02/hr*1 N/A1 Unknown3 Cost NeededNo. Responses $0.891 $2.301 $4.381 $18.02/hr.1

49. Other Rides Provided Accompanied Service to doctor appointments & grocery shopping

50. Other Rides Statewide Senior Rides Commuters Public Transit with a designated project area Non-Public funded trips to locations outside MnDot project area Non-Medica volunteer driver program to visit spouses in nursing homes

51. Costs of “Other” Ride Per Mile Zero responses in area 3 Statewide: –“no cost, this is a bonus” –$50/hr. for bus service operating outside transit hours –$0.55 –$0.34 –$1.02