1. Overview Organizational development is... organizational wide planned intervention managed from the top aimed at increasing an organization’s health & effectiveness using behavioral science knowledge

2. The Need for Development Changing nature of the workforce Rapidly changing technology Economic changes Changes in social trends

3. Steps in the Planned Change Process Anticipating change Developing consultant-client relationships Diagnosis Planning Action Evaluating & Stabilizing

4. Intervention Strategies and Techniques Behavioral Sensitivity Training Survey Feedback Process Consultation Team Building Structural Redesigning the organization Technical Redesigning the way work is done

5. Ingredients for Successful Change Readiness for change High-quality solution Solution is acceptable to members Determined by Process by which change is introduced Adequacy of solution Individual resistance Systematic resistance

6. Outcomes of OD Efforts No change occurred 25% to 50% of the time Difficult to measure change accurately Criterion selection Criterion contamination Difficult to overcome resistance to change

7. Overcoming Resistance to Change Education and Communication Create a vision Participation and Involvement Facilitation and Support Negotiation and Agreement Manipulation and Co-optation Reward and Coercion

8. Organizational Development

9. Power and Outcomes Back