1. Oct. 4, 1999CSG Survey Presentation Overview 13 Responses 1.What are your top three issues in building your teaching and learning infrastructure? 46 2.What are the three services and support programs most often requested by faculty and students? 52 3.What are the basic characteristics of a good teaching and learning infrastructure? (List 3-5) 50 4.What are the top IT services for teaching and learning? (List up to 5) 58 5.What are useful metrics for the infrastructure to support teaching and learning? (List 3-5) 46

2. Oct. 4, 1999CSG Survey Presentation 1. Top Three Issues 1.Support – Why and When to use technology or not use it? Instructional Design, Development, and Assessment Usage – Technical Help Faculty Support – Training and Development 2.Institutional Planning and Decision Making Governance, Organization, Strategic Plan Understand larger context and how decisions are made Vision and organization 3.Integration Tools/Tech infrastructure Standards (Interoperability, Scalability) How do specific tools tie into emerging web?

3. Oct. 4, 1999CSG Survey Presentation 2. Three services and support programs 1.Course Creation and Support (don’t forget administrivia) Instructional design and development Courseware support Instructional support for the classroom Faculty development and training 2.General IT Help desk Build and maintain web sites Traditional Audio/Visual Email, bulletin boards, other IT 3.Availability of and Support for Facilities E-classrooms

4. Oct. 4, 1999CSG Survey Presentation 2. Three services and support programs You do it!I’ll do it! Train meHelp me A crucial question: people need something to make it happen – which end of the continuum do they want to be in? And where do we try to put them?

5. Oct. 4, 1999CSG Survey Presentation 3. Basic Characteristics of Good T&L Infrastructure 1.Stream 1: What should it be? Production quality infrastructure: “easy to use”, scalable, sustainable, economical Good support: “a great staff that we don’t kill through overwork” Integrated “One Stop” Service Environment Enabler/Easy Access/Adequate Resources: JIT, When you need it, obstacle free 2.Stream 2: What should it do, or enable doing? Enable new thinking and pedagogical richness Engage faculty and students without obscuring content Provide multiple ways to learn Enable a learning community Enable local efforts and global support

6. Oct. 4, 1999CSG Survey Presentation 3. Basic Characteristics of Good T&L Infrastructure “a resource allocation decision infrastructure” “clearly articulated institutional position on the importance of instructional technology” “facilities and services appropriate to the institutional position on instructional technology” “integrated support offerings; faculty don’t get left with a good idea and no way to follow through” “it enables and supports the ability to ask or investigate questions that were unthinkable in other environments” “recognition of teaching excellence and innovation”

7. Oct. 4, 1999CSG Survey Presentation 4. The Top IT Services 1.Instructional design and course development 2.Faculty development and training 3.Local IT support/IT support services 4.Media production services 5.Infrastructure Network Servers Classrooms and laboratories 6.Online resources for teaching and learning (library)

8. Oct. 4, 1999CSG Survey Presentation 5. Useful Metrics 1.Extent of use and access: # of students, classes; % of classes, faculty participating in web, etc. 2.Satisfaction of client groups: perceived usefulness, problems, and level of “noise” 3.Availability of resources: number of courses, web sites, facilities, extent of online materials 4.Impact on “the biz” (teaching/learning” “Are we helping to make the world a better place?”