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Management Functions. 2 Who Are Managers? Someone who works with and through other people by coordinating and integrating their work activities in order.

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Presentation on theme: "Management Functions. 2 Who Are Managers? Someone who works with and through other people by coordinating and integrating their work activities in order."— Presentation transcript:

1 Management Functions

2 2 Who Are Managers? Someone who works with and through other people by coordinating and integrating their work activities in order to accomplish organizational goals.

3 3 Classifying Managers  First-line Managers Are at the lowest level of management and manage the work of non-managerial employees.  Middle Managers Manage the work of first-line managers.  Top Managers Are responsible for making organization- wide decisions and establishing plans and goals that affect the entire organization.

4 4 Managerial Levels

5 5 What Is Management?  Managerial Concerns Efficiency  “ Doing things right ” Getting the most output for the least inputs Effectiveness  “ Doing the right things ” Attaining organizational goals

6 6 Effectiveness and Efficiency in Management

7 7 Management Functions  Planning Defining goals, establishing strategies to achieve goals, developing plans to integrate and coordinate activities.  Organizing Arranging work to accomplish organizational goals.  Leading Working with and through people to accomplish goals.  Controlling Monitoring, comparing, and correcting the work.

8 8 Management Functions

9 EVOLUTION OF MANAGEMENT THEORY Scientific Management Administrative Management Theory Behavioral Management Theory Organization-Environment Theory How to organize the tasks for people? How to structure the organization? How should managers behave? How to respond to the environment?

10 THE MANAGEMENT FUNCTIONS CO-ORDINATING PLANNING CONTROLLING ORGANIZING LEADING

11 THE MANAGEMENT FUNCTIONS  Planning: Setting goals and deciding how best to achieve them  Organizing: Structuring working relationships  Leading: Influencing others to work towards goals  Controlling: Regulating activities to reach goals  Coordinating: Bringing the different activities together  Organized and systematic way of looking at manager’s jobs

12 Exercise: The Mann Gulch Disaster  Using four functions of management to explain the disaster in the video

13 13 Management Roles Interpersonal roles  Figurehead, leader, liaison Informational roles  Monitor, disseminator, spokesperson Decisional roles  Disturbance handler, resource allocator, negotiator

14 14 Management Skills Technical skills  Knowledge and proficiency in a specific field Human skills  The ability to work well with other people Conceptual skills  The ability to think and conceptualize about abstract and complex situations concerning the organization

15 15 Skills Needed at Different Management Levels

16 16 Conceptual Skills  Using information to solve business problems  Identifying of opportunities for innovation  Recognizing problem areas and implementing solutions  Selecting critical information from masses of data  Understanding of business uses of technology  Understanding of organization ’ s business model

17 17 Communication Skills  Ability to transform ideas into words and actions  Credibility among colleagues, peers, and subordinates  Listening and asking questions  Presentation skills; spoken format  Presentation skills; written and/or graphic formats

18 18 Effectiveness Skills  Contributing to corporate mission/departmental objectives  Customer focus  Multitasking: working at multiple tasks in parallel  Negotiating skills  Project management  Reviewing operations and implementing improvements

19 19 Effectiveness Skills (cont’d)  Setting and maintaining performance standards internally and externally  Setting priorities for attention and activity  Time management

20 20 Interpersonal Skills  Coaching and mentoring skills  Diversity skills: working with diverse people and cultures  Networking within the organization  Networking outside the organization  Working in teams; cooperation and commitment

21 Case: Say it with flowers  Identify Mr. Wood’s activities in each function of management, as indicated in the case?  Why motivating the sales clerks is important? How does Mr. Wood motivate his people?  What are some risks Mr. Wood needs to be aware of his ways of management?


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