1. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 1 EIRUS User Group for Reliability and Quality Measurements Jan Willems, EIRUS secretary Belgacom (TEM) tel. +32 2 2024590 fax +32 2 2024766 e-mail : Jan.Willems@is.belgacom.be

2. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 22 Presentation outline A picture of EIRUS Objectives Activities Future activities Conclusion

3. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 3 EIRUS User Group of Quality and Reliability Measurements for all kinds of Telecommunication Products A picture of EIRUS

4. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 4 A group of PNOs and suppliers Quality is a keyword the goal is to improve quality Measurement uniformity reduces the costs for supplier and PNO Cooperation PNO-supplier agree on the way to collect and present results provide feedback discuss improvement plans A picture of EIRUS

5. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 5 EIRUS Recommendation of EURESCOM P307 project Set-up meeting in June 1995 Rules and procedures PNO and supplier membership EIRUS = E-IPQM and E-RQMS Users A picture of EIRUS

6. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 6 Which measurements ? E-IPQM based on IPQM (In Process Quality Metrics), Bellcore GR-1315-CORE E-RQMS based on RQMS (Reliability and Quality Measurements for Telecommunications Systems), Bellcore GR-929-CORE A picture of EIRUS

7. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 7 Presentation outline A picture of EIRUS Objectives Activities Future activities Conclusion

8. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 8 EIRUS Objectives implement the E-IPQM and E-RQMS measurements formulate a consensus on change requests to E-IPQM and E-RQMS to preserve uniformity find best solutions and practices learn from experiences of other EIRUS members provide input to system user groups on the issue of quality measurements promote the knowledge about E-IPQM and E-RQMS Objectives

9. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 9 EIRUS Members Belgacom BT Deutsche Telekom OTE Greece Swisscom PTT Telecom Telecom Finland Telecom Italia Telenor Telia Alcatel Ascom Hasler AG Bosch Telecom ECI Telecom Ericsson GPT Italtel Lucent Technologies Nortel Siemens Objectives

10. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 10 Telecommunication products Applicable for all telecommunication products Status as of 1997 : Objectives

11. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 11 Presentation outline A picture of EIRUS Objectives Activities Future activities Conclusion

12. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 12 Implementation of measurements Task of each individual PNO - supplier interface IPQM metrics during development of the product e.g.- Software System Size - Test Tracking - Milestone Monitoring RQMS measurements during operation e.g.- System Outage Performance - Problem Reports - Fix Response Time Activities

13. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 13 Phased implementation Phase 0 : January - June 1996 2 RQMS + 3 IPQM Phase 1 : July 1996 - June 1998 additional : 9 RQMS + 3 IPQM Phase 2 : October 1997 - June 1999 all RQMS, all IPQM Activities

14. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 14 Why a phased approach ? Learning phase for PNO and suppliers Start introduction of E-IPQM/E-RQMS quickly by using a small set of measurements Requested by the suppliers Activities

15. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 15 Keep measurements uniform Background Some measurements need system specific interpretations European situation different from USA New developments and products Evolution in Bellcore Activities

16. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 16 Keep measurements uniform EIRUS Issue List mechanism to manage in a structured way implementation problems and questions PNOs and supplier can raise an issue, e.g. for clarification to propose a deviation from Bellcore definitions Issues are discussed on EIRUS meetings Decisions help PNOs and suppliers Activities

17. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 17 Working groups to work between meetings on specific topics e.g. application of IPQM for Object Oriented development EIRUS procedures Measurement topics Fault Fix History Patches Activities

18. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 18 Presentation outline A picture of EIRUS Objectives Activities Future activities Conclusion

19. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 19 Next meeting Next EIRUS meeting on 24-26 March 1998 in Rome New PNOs or suppliers are welcome Agenda Status of implementation EIRUS Issue List Results of working group Bellcore tool for IPQM and RQMS Phase 2 P619 Task 4 results Future activities

20. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 20 Information on EIRUS Internet An information package is available upon request Rules and procedures Membership application form General info Future activities http://www.eurescom.de/public/newpub.htm

21. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 21 Presentation outline A picture of EIRUS Objectives Activities Future activities Conclusion

22. PNOs-Suppliers Technical Interfaces Heidelberg, 3 March 1998 22 Conclusions EIRUS is a useful forum to discuss implementation of quality measurements learn from and share experiences with other EIRUS members maintain the interface between PNOs and suppliers keep uniformity in the measurements to reduce cost for supplier and thus for PNOs products with a good quality and at low cost Conclusions