1. 1 Priority objectives for development of “Public Administration Reform, Local Government Decentralisation” sector UPGRADING THE LEGAL FRAMEWORK FOR CIVIL SERVICE REFORM AND FOR EFFECTIVE FUNCTIONING OF THE PUBLIC ADMINISTRATION INTRODUCING AN OVERALL POLICY OF HUMAN RESOURCES MANAGEMENT, EMPLOYMENT AND PAY ACHIEVING EFFECTIVE AND IMPROVED PUBLIC SERVICE DELIVERY TO CITIZENS AND BUSINESS

2. 2 UPGRADING THE LEGAL FRAMEWORK FOR CIVIL SERVICE REFORM AND FOR EFFECTIVE FUNCTIONING OF THE PUBLIC ADMINISTRATION Passing a Law for amendments to the Civil Servants Act Introducing mandatory competitions at the public administration; Change in the pay system; Upgrading the professional qualification. Change in the Uniform Classificator of Job Positions at the administration Drawing up a Regulation on the procedures for carrying out competitions for appointments in the administration Passing a Law for amendments to the Public Administration Act Introducing the administrative audit. Introducing rules of work of the inspectorates in the ministries and agencies; Regulating the functions of political cabinets; Upgrading the arrangements of the consultative councils. Review of the opportunities for decentralisation towards local government Priority objectives for development of “Public Administration Reform, Local Government Decentralisation” sector

3. 3 INTRODUCING AN OVERALL POLICY OF HUMAN RESOURCES MANAGEMENT, EMPLOYMENT AND PAY Introducing a system for performance management, which shall be based on the hierarchy of objectives of the administrations, their structural units and individual employees. Introducing a system for performance appraisal, which shall be based on assessment of performance against the set objectives and types of competencies of the public administration employees. Improving the system of pay and relating the pay to the performance. Ensuring opportunities for career development based on the personal qualities and work results of the public administration employees. Improving the system of staff training at the public sector. Building an effective system for human resource management at the public sector. Priority objectives for development of “Public Administration Reform, Local Government Decentralisation” sector

4. 4 ACHIEVING EFFECTIVE AND IMPROVED PUBLIC SERVICE DELIVERY TO CITIZENS AND BUSINESS Passing a Law for amendments to the Law for Administrative Service to Natural and Legal Persons. Expanding the scope of the law to include all sorts of administrative services; Review of the opportunities for withdrawal of administration from services that may be provided by commercial subjects – outsourcing. Provision of e-services. Developing a mechanism with open access to citizens for assessment of the achievements and shortcomings in the administrative services. Establishing centers for provision of information and complex services by the central administration. Strengthening the capacity of administrative service units and of the management personnel in charge of managing the administrative service process, through training in the common model of public service provision based on One Stop Shop principle, which has been adopted by the Government with Decision No 878 from 29 December 2002. Priority objectives for development of “Public Administration Reform, Local Government Decentralisation” sector