1. Small Business, Big Picture Industry, leadership and workforce development Jeanette Allen Chief Executive Officer

2. ISC perspective on workforce development’?

3. The role of Industry Skills Councils

4. Our goals  Develop culture that promotes & enhances skills development in the workforce  Support industry needs & priorities  Achieve quality skills outcomes  Collect & disseminate quality information on skills & labour issues

5. Service Industries WRAPS TOURISM & HOSPITALITY SPORT & REC

6. Structure State ITAB Network

7. Our mission To drive higher skills capability in the service industries workforce and service industries enterprises.

8. Tourism and Hospitality example IAC: ‘need for WFD strategy’ Sub- committee established Strategy written Discuss with key industry stakeholders Testing strategy assumptions Promote to state/federal tourism ministers Key issues integrated into NLTS Key issues integrated into ongoing IAC agenda

9. Relationship with industry Diversity Open & transparent Striking balance Timing Clarity Using contributions Flexible & accessible Revise

10. Engagement strategies 1.Information 2.Consultation 3.Involvement 4.Collaboration

11. Information 1.Information 2.Consultation 3.Involvement 4.Collaboration Websites Newsletter Publicity and advertising Information sessions Fact sheets, flyers and brochures Email and telephone advice

12. Consultation 1.Information 2.Consultation 3.Involvement 4.Collaboration Surveys and questionnaires Focus groups Written submissions Online Feedback Register

13. Involvement 1.Information 2.Consultation 3.Involvement 4.Collaboration Targeted stakeholder meetings and interviews Focus groups and technical workshops Industry forums and think-tanks

14. Collaboration 1.Information 2.Consultation 3.Involvement 4.Collaboration Targeted stakeholder meetings and interviews Membership of specific committees Partnerships on projects designed to support industry skill needs Co-operative promotion of skill development products and services

15. Key points  Not all workforce development is about training – it’s leadership as well.  Small business is all about business development – there is a bigger picture.  Understanding what consumers want can help to drive strategy.  Enhanced leadership occurs through industry engagement.

16. Our mission To drive higher skills capability in the service industries workforce and service industries enterprises.

17. QUESTIONS

18. (02) 8243 1200 info@serviceskills.com.au www.serviceskills.com.au Thank you