5. Deming “Work smarter, not harder.” Statistical Process Control, Uniformity, and Dependability at low cost. Emphasized that management needs to accept responsibility for building good systems – 14 points of management Popularized the PDSA cycle Juran Quality is fitness for use Project-by-project and team method to solving problems Human aspects of quality Crosby Quality is free – do it right the first time and zero defects Prevention is the best quality management technique Cost of quality - Trade-off between the cost of improving quality and the cost of poor quality, the cost of poor quality is understated. Answers – Review of Philosophies

6. Feigenbaum Total Quality Control Ishikawa Quality Circle Tools for problem solving – Pareto Chart, Fishbone diagram Taguchi Quality and reliability belong in the design phase Shewhart Control charts and creator of PDSA Cycle Answers - Review of philosophies