1. Reframing Organizations, 3rd ed.

2. Improving Human Resource Management
Chapter 7
Improving Human Resource Management

3. Improving Human Resource Management
Build and Implement a Human Resource Philosophy
Hire the Right People
Keep Employees
Invest in Employees
Empower Employees
Promote Diversity

4. Improving Human Resource Management (II)
Putting it all Together: TQM and NUMMI
Getting There: Training and Organization Development
Survey Feedback
Evolution of OD

5. Build and Implement a Human Resource Philosophy
Develop a public statement of the organization’s human resource philosophy
Build systems and practices to implement philosophy

6. Hire the Right People Know what you want and be selective
Hire people who bring the right skills and attitudes
Hire those who fit the mold

7. Keep Employees Reward well and protect jobs Promote from within
Powerful performance incentive
Increases trust and loyalty
Capitalizes on knowledge and skills
Reduces errors
Increases the likelihood to think longer-term
Share the Wealth: give workers a stake in organization’s success

8. Invest in Employees Invest in learning
Create opportunities for development

9. Empower Employees Provide Information and Support
Make performance data available and teach workers how to use them
Encourage workers to think like owners
Everyone gets a piece of the action
Foster Autonomy and Participation
Redesign Work
Build Self-Managing Teams
Promote Egalitarianism

10. Promote Diversity
Develop explicit, consistent diversity philosophy, strategy
Hold managers accountable

11. Putting it all Together: TQM and NUMMI
Total Quality Management
High quality is cheaper than low quality
People want to do good work
Quality problems are cross-functional
Top management is ultimately responsible for quality
New United Motors Manufacturing, Inc.

12. Getting There: Training and Organization Development
Barriers to better human resource management
Management reluctance
Disrupts established patterns, relationships
Lack of communication and interpersonal skills
Training and OD to build capacity
Group interventions: T-groups, large-group interventions (e.g., “Workout’ at GE)
Survey feedback

13. Conclusion High-involvement management strategies
Strengthen employee-organization bond
Pay well, share the benefits
Job security
Promote from within
Training and development
Empower and improve quality-of-work-life
Participation, democracy, egalitarianism
Job enrichment, teaming
Promote diversity