1. Complete Sports Physical Therapy Mike Klinger Time Frawley Richard Poland Mike Miraglia Joe Saker

2. Road Map Strategy Statement Electronic Patient Data Transfer Rigid Scheduling Common pool resources Decision Rights, Monitoring and Measuring

3. Strategy Statement We are a physical therapy practice for high school and collegiate athletes located in Madison, New Jersey. Our product, physical therapy and injury prevention is low margin and high volume. The common objective for each aspect of our business is to increase the number of clientele we receive through referrals and return clients seeking a high quality, unique rehabilitation service. The injury prevention service will be our sustainable advantage.

4. Referrals Doctors Lunch, free services Therapists friends, family, previous clients Madison, NJ universities, high schools take advantage of speaking opportunities, working with sports team Our website

5. Retention and Advantage: Injury Prevention Service Trainers with athletic backgrounds, communication skills and patience Provide: Proper stretching techniques that improve strength and mobility (sports-specific) Proper weightlifting form (i.e. Arched back and pinched traps when Benching) Methods of massaging, taping and bandaging Learn basic understanding of anatomy and physiology Athletic training programs

6. Electronic Patient Data Transfer WebPT Documentation Patient information: injury reports, initial examinations, progress notes, daily notes, and discharge summaries Scheduling Physical Therapists and receptionists have immediate access to patient schedules throughout facility Management Equips our facility with tools to monitor staff productivity and ensure optimal employee performance Track referrals, patient satisfaction and treatment progression

7. WebPT ManagementSchedulingDocumentation

8. Negatives: Relationships are built with therapists, not our company Basing scheduling off of therapist’s availability, not clients Rigid Scheduling Positives: 1-on-1 relationship with therapists Trust Easier to transfer information Highly organized

9. Information Transfer Initial Information Form Diagnosis Scheduling Rehabilitation Program Patient Progression Form Client Evaluation Form

10. Equipment and Space Equipment: Benches are our most used equipment for heat, stim, icing, massaging, stretching The turf used for real-time training

11. Decision Rights MonitoringIncentives Scheduling Patients Monthly Review Employee of the Month Personal Schedules Computer Training Annual Raise Personal Schedules Monthly Review Employee of the Month Rehabilitation Plans ReferralsAnnual Raise Equipment Retention MonitoringReports Annual Raise Training Hours (Rec.) Managerial Training Total Clients Desk Recipients Physical Therapist Administration