1. South West CPA 11 Delivery Model Working Links South West CPA 11 Delivery Model

2. Working Links Introduction Debbie JoceSouth West Partnership & Provisions Manager for Skills Frances Brennan South West Regional Director

3. Work Programme delivery Somerset Working Links North Devon & Bude TTS Charity Dorset & Yeovil Bournemouth & Poole College Devon Working Links Cornwall Working Links

4. A new balance – sustainable employment Pre- employment support Achieving in- work sustainability Skills and career development In-work support and employer aftercare Retention management strategies Intelligence-led services Targeted, evidence-based interventions

5. Research and development. Delivery model developed using best practice from all our contracts, and tested in our model office for 10 months. One size doesn’t fit all. A holistic approach with tailored packages of support for key customer groups Investment in technology. Creating a more efficient customer journey, and virtual interaction. The support catalogue. Internal and external, national and local packages of support. Our service delivery

6. Our customer journey Referral Induction and Assessment Induction and Assessment HUB Job Ready HUB Job Ready ACADEMY Moderate Barriers ACADEMY Moderate Barriers COMPASS Significant Barriers COMPASS Significant Barriers Employer Offer Job Entry / Exit In- Work Support In- Work Support Engagement Pre –Work Support 1- 4 weeks

7. Strategic Partnerships

8. Policy Intent Devolved Government Strategic Contract Package Area Supply Chain Operational Localism agenda Big Society Local Stakeholders and Partners

9. Macro Strategic Policy intent Large geography Wales and Scotland Joined up funding Operational Employment focussed Key partners Delivery plan CPA County/LA area Micro Big Society Third Sector/ community led Coordinated Neighbourhood Customer groups Joined up funding

10. Any Questions?