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Management of Technical Cooperation Projects – Opportunities and Limitations of IT-Solutions Dr. Tilman Denkler BAM Federal Institute for Materials.

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Presentation on theme: "Management of Technical Cooperation Projects – Opportunities and Limitations of IT-Solutions Dr. Tilman Denkler BAM Federal Institute for Materials."— Presentation transcript:

1 Management of Technical Cooperation Projects – Opportunities and Limitations of IT-Solutions Dr. Tilman Denkler BAM Federal Institute for Materials Research and Testing Section S.3 - International Technology Transfer

2 Content Who’s Tilman Denkler?
What’s management of Technical Cooperation projects about? A TWINNING-Project in Georgia How can IT-solutions improve project management? Data and information exchange via an internet platform Why doesn’t IT assure sucessful project implementation? Communication is an iceberg What’s the message?

3 Tilman Denkler Higher Education Diploma in Geology
Geology of the Waidischbachtal including a petrological analysis of the Paleozioc metabasites and metasediments (Karawanken, Austria) Doctor in natural sciences Metamorphic and structural evolution of the Pan-African basement at Delgo – Northern Sudan Master of Arts in Economy and Management Impartiality and independence of conformity assessment bodies with a special focus on methods for the assurance of both in the context of the New Approach

4 Tilman Denkler Professional experience Scientist
Special Research Project Arid and Semi-Arid Areas (SFB 69) Quality manager and management assistant Construction company specialised on environmental issues Executive manager and authorized representative (Prokurist) Construction company specialised on technical insulations Lead assessor and case manager German accreditation body Scientific employee at BAM Section S.3 International Technology Transfer

5 Technical Cooperation
TWINNING-Projects Most relevant type of projects for BAM section S.3 - iCATT Partnership of public authorities of EU member states and partner countries Establishment of governmental structures in line with the EU practices Financed by the European Union Coordinated in Germany by the Federal Ministry of Economics and Technology (BMWi) "National Contact Point Twinning" (NCP)

6 TWINNING in Georgia Strengthening accreditation infrastructure according the best practice in the EU member states Duration: 18 months Volume: 1 long term expert for 18 months about 460 Working days for short term experts Status: Contracts are signed, project implementation starts in January 2012 Consortium leader Germany Federal Ministry of Economics and Technology (BMWi) BAM Federal Institute for Materials Research and Testing Deutsche Akkreditierungsstelle GmbH (DAkkS) Junior Partner Latvia SAMC Standardisation, Accreditation and Metrology Centre / LATAK Latvian National Accreditation Bureau

7 Activities and Sequencing

8 Functions

9 Management of TWINNING projects
Main tasks of the project management Management of resources Preparation of reports and meetings Financial controlling Coordination of the cooperation of consortium partners Coordination of the cooperation of involved parties (EU-Delegation, GAC) Communication Provision and exchange of information Cooperative work on documents

10 IT-solution for project management
Internet portal based on MS SharePoint easy to develop and to manage can be used intuitively has password protected access includes calendar, document management, discussion forums and contact management Communication Provision and exchange of information Cooperative work on documents

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12 Communication in the project (?)
Long term expert Project Leader Member State Short term experts Junior Project Leader Member State iCATT-staff Project Leader Beneficiary Country GAC-staff Project Manager EU-Delegation Project Manager Long term expert assistant Long term expert counterpart

13 Reality Long term expert Project Leader Member State
Project Leader Beneficiary Country Project Manager EU-Delegation Short term experts Long term expert assistant Long term expert counterpart iCATT-staff GAC-staff Junior Project Leader Irena Mikelioniene Tilman Denkler Short term experts Martins Ozolins Aline Dahlke Irakli Matkava GAC-staff Francesca Mazzucco Jana Klink Long term expert assistant Paata Gogoldze

14 Paul Watzlawick 5 Axioms of communication*
This means communication includes, apart from the plain meaning of words, more information: information on how the talker wants to be understood information on how the talker himself sees his relation to the receiver of information. Paul Watzlawick 5 Axioms of communication* Axiom 2: Every communication has a content and relationship aspect such that the latter classifies the former content aspect Axiom 4: Humans communicate both digitally and analogically relationship aspect Communication does not only involve the merely spoken words (digital communication), but non-verbal and analog-verbal communication as well. *Watzlawick, Paul; Bavelas, Janet; Jackson, Don (1967): “Some tentative axioms of communication”. In: Pragmatics of human communication: A study of interactional patterns, pathologies, and paradoxes (pp ). New York: W. W. Norton Company.

15 Albert Mehrabian 7-38-55 rule*
Three elements in face-to-face communication: Words Tone of voice Nonverbal behavior (e.g. facial expression) For incongruent communication of attitudes and emotions: 7% of the message is communicated through words 38% is communicated through vocal tone 55% is communicated through facial expression *Mehrabian, Albert (1981): Silent Messages (2nd ed.), Belmont, CA: Wadsworth. Based on: Mehrabian, Albert; Ferris, Susan R.(1967): “Inference of Attitudes from Nonverbal Communication in Two Channels”, Journal of Consulting Psychology 31 (3): Mehrabian, Albert; Wiener, Morton (1967). "Decoding of Inconsistent Communications". Journal of Personality and Social Psychology 6 (1): 109–114.

16 Prerequisites for (IT-based) communication
Ability to use the IT-system: Understanding (language) Knowledge of technology Willingness to communicate using IT-tools: Security of data Trust Adjustments and training Data securitiy measures Face-to-face communication, teambuilding measures BUT: Trust will not be achieved by electronic communication as major aspects of interpersonal communication are not addressed

17 Conclusions IT-solutions are very useful tools to assure efficient and effective project management Internet-based platforms with password-controlled access have the capability to cover most information exchange needs and a large part of the communication needs in technical cooperation projects BUT: Neither communication nor information exchange will work by simply providing the IT-tools To assure that communication works besides others the relationship-aspect has to be taken into account

18 Thanks for your attention!
Questions?

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20 Theorie Das 'Eisbergmodell' geht auf die Arbeiten Sigmund Freuds zurück, der das 'Eisbergmodell des Bewusstseins' entwickelte. Hiernach ist das menschliche Verhalten gut zu verstehen, wenn man es mit einem im Meer treibenden Eisberg vergleicht: Das, worauf wir in unserem Verhalten in täglichen Situationen bewusst zurückgreifen, macht nur 10-20% dessen aus, was unser Handeln bestimmt. Diese 10-20% liegen 'über Wasser', während die restlichen 80-90% 'unter der Wasseroberfläche' verborgen sind. Die Aussagen Freuds wurden in der Trainingspraxis unter dem Begriff 'Eisbergmodell' auf die Analyse von Kommunikationsinhalten übertragen. Danach dient die Spitze des Eisberges der Veranschaulichung des gesprochenen Wortes, der Körpersprache und dem Verhalten, also dem unmittelbar Wahrnehmbaren. Unter der Wasseroberfläche befinden sich die Motive, Erfahrungen, Emotionen, Bedürfnisse, Normen. Sie stellen den eigentlichen Handlungsantrieb für das Geschehen über der Wasseroberfläche dar, bleiben aber unsichtbar. Sie sind daher schwerer zugänglich und können häufig zunächst nur über Körpersprache, Stimmlage und Mimik erschlossen werden. Im Falle von Kommunikationsproblemen gilt es also neben der Betrachtung des Geschehens über der Wasseroberfläche, darunter liegende Ebenen wie Bedürfnisse, Emotionen oder Erfahrungen in die Analyse mit einzubeziehen.

21 Paul Watzlawick (1921 – 2007) 5 Axioms of communication *
"If we remember that every communication has a content and a relationship aspect, we can expect to find that the two modes of communication not only exists side by side but complement each other in every message. We can further expect to find that the content aspect is likely to be conveyed digitally whereas the relationship aspect will be predominantly analogic in nature.” *Watzlawick et al., 1967: “Some tentative axioms of communication”. In: Pragmatics of human communication: A study of interactional patterns, pathologies, and paradoxes (pp ). New York: W. W. Norton Company.

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