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Frameworks for Quality Lecture 3 Clip Art Benefits of Quality Clip Art.

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Presentation on theme: "Frameworks for Quality Lecture 3 Clip Art Benefits of Quality Clip Art."— Presentation transcript:

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2 Frameworks for Quality Lecture 3 Clip Art

3 Benefits of Quality Clip Art

4 Benefits of Quality Clip Art

5 Benefits of Quality Clip Art

6 Benefits of Quality Clip Art

7 Benefits of Quality Clip Art

8 Quality Philosophies - Deming “Work smarter, not harder.” “Defects are not free. Somebody makes them, and gets paid for making them.”

9 Quality Philosophies - Deming “People work in the system. Management creates the system.” “Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly.”

10 Quality Philosophies - Deming Deming Chain Reaction

11 Quality Philosophies - Deming PDSA Cycle:

12 Quality Philosophies – Deming Click here to read more about the Deming’s 14 Points

13 Quality Philosophies - Juran “Quality does not happen by accident; it must be planned.”

14 Quality Philosophies - Juran “Big Q” and “little q” “Quality is fitness for use.”

15 Quality Philosophies - Crosby “Quality is Free” “Cost of Quality” “Cost of poor quality is understated”

16 Quality Philosophies - Crosby Quality “Vaccine” Ingredients: Determination, Education, and Implementation Quality “Vaccine” Ingredients: Determination, Education, and Implementation Clip Art

17 Quality Philosophies - Crosby Four Absolutes of quality management 1.Conformance to requirements is the only definition of quality 2.What causes quality is prevention, not appraisal 3.Zero defects is the only acceptable performance standard 4.The price of nonconformance is how quality should be measured

18 Click on the picture to watch a video:

19 Quality Philosophies - Feigenbaum Total Quality Control “Quality does not mean ‘Best’ but ‘best for the customer use and selling price’”

20 Quality Philosophies - Ishikawa Quality Circles and lunch… I mean fishbone diagrams.

21 Quality Philosophies - Taguchi “Concepts of quality and reliability are pushed back to the design phase, where they belong.” Quality Loss

22 Quality Philosophies - Shewhart Sampling and probability statistics need to be applied to quality Quality Control Charts Creator of the Plan-Do-Check- Act Cycle

23 Review of philosophies Deming “Work smarter, not harder.” Statistical Process Control, Uniformity, and Dependability at low cost. Emphasized that management needs to accept responsibility for building good systems – 14 points of management Popularized the PDSA cycle Juran Quality is fitness for use Project-by-project and team method to solving problems Human aspects of quality Crosby Quality is free – do it right the first time and zero defects Prevention is the best quality management technique Cost of quality - Trade-off between the cost of improving quality and the cost of poor quality, the cost of poor quality is understated. Feigenbaum Total Quality Control Ishikawa Quality Circle Tools for problem solving – Pareto Chart, Fishbone diagram Taguchi Quality and reliability belong in the design phase Shewhart Control charts and creator of PDSA Cycle


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