1. National Flood Determination Association Member Survey Results 2006 - 2007

2. The NFDA Member Survey… NFDA conducts an annual survey of Member Companies NFDA conducts an annual survey of Member Companies NFDA General Counsel prepares, distributes and compiles results to ensure data confidentiality NFDA General Counsel prepares, distributes and compiles results to ensure data confidentiality The 2006-2007 Survey was circulated to 16 NFDA Member Companies The 2006-2007 Survey was circulated to 16 NFDA Member Companies 11 responses received for 2006 data; 12 responses received for 2007 data 11 responses received for 2006 data; 12 responses received for 2007 data

3. New Orders Completed… 2006 2007 2006 2007 Respondent Companies: 11 12 New Orders Completed for Lenders:30,603,74828,099,259 New Orders Completed for Others: 2,684,820 3,368,373 Total New Orders:33,288,56831,467,632

4. Life of Loan Certificate Updates… 2006 2007 2006 2007 Respondent Companies: 10 11 Total Life of Loan Certificates Currently Tracking:144,224,493176,193,252 Respondent Companies: 9 10 Total Life of Loan Certificates Impacted by Map Revision (new FIRM + LOMC): 10,398,797 14,988,828 LOL Certificates that Experienced Status Change as a Result of Map Revision: 129,180 281,184

5. Impact of Map Revisions on Flood Zone Determination Companies… 2006 2007 Sum of New Orders + LOL Revisions: 43,687,36546,456,460 % FZD Volume Increase due to Life of Loan Certificate Revisions:+33.98% +47.63% Average % Increase per Company:+28.29% +36.15%

6. Customer Service & Outreach… 2006 2007 Respondent Companies: 9 10 Total (non-sales) Customer Service Calls: 664,793 575,636 Respondent Companies: 8 9 Hours Spent Training Customers (average per company):515 hrs 476 hrs Respondent Companies: 10 11 % of Orders Received with Invalid or Non-Standard Addresses (average):9.42% 7.88%

7. Investment in Technology & Training… 2006 2007 2006 2007 Respondent Companies: 11 12 % Orders Received via Electronic/ Automated Methodology (average): 91.43% 94.45% Respondent Companies: 10 11 Average Automated Hit Rate79.81% 82.42% Respondent Companies: 8 9 Average Number of Hours Spent Training Map Technicians:2211 hrs 2096 hrs

8. Flood Zone Determination Liabilities… 2006 2007 2006 2007 Respondent Companies: 10 12 Average Number of Claims Paid: 7.5 6.3 Total Dollar Value of Claims Paid: $4,628,367.44 $2,188,482.31 Avg Dollar Value of Each Claim Paid: $55,763.46 $29,179.76