1. E DUCATION DIVISION –B RIEFING S T. L OUIS RPO 2015 AVECO C ONFERENCE Ms. Jaquetta Parker Assistant Education Officer St. Louis Regional Processing Office

2. Today’s Overview Who is the Education Division at the St. Louis RPO Objective #1 What the Education Division at the St. Louis RPO has accomplished Objective #2 How you can help the Education Division at the St. Louis RPO Objective #3

3. W HO IS THE E DUCATION D IVISION AT THE S T. L OUIS RPO

4. Who We Are Currently, the Education Division at the St. Louis RPO has 337 full-time staff working in various capacities. Processing Section I Processing Section II Ancillary Section Education Front Office

5. Who We Are The Education Front Office consists of the Education Officer, the Assistance Education Office, Congressional Liaisons and 4 support staff for the division. Education Front Office Education Officer Assistant Education Officer Coach Management Analyst Program Analyst Administrative Assistant Two Congressional Liaison

6. Who We Are The Processing Section I consists of three Chapter 33 processing Teams, 1 Out-Of-System processing Team, and 1 Chapter 35/Chapter 32 processing Team. 3 Chapter 33 processing Teams 1 Out-Of-System Processing Team 1 Chapter 35/Chapter 32 Processing Team Processing Section I

7. Who We Are In the Processing Section I, there are a total of 104 full-time employees: 1 Section Chief 5 Coaches 21 Senior Veteran Claims Examiners 77 Veteran Claims Examiners Processing Section I

8. Who We Are The Processing Section II consists of four Chapter 33 processing Teams and 2 Non- Chapter 33 processing Teams. 4 Chapter 33 processing Teams 2 Non-Chapter 33 Processing Teams Processing Section II

9. Who We Are In the Processing Section II, there are a total of 121 full-time employees: 1 Section Chief 7 Coaches 21 Senior Veteran Claims Examiners 93 Veteran Claims Examiners Processing Section II

10. Who We Are The Ancillary Section consists of the Training/Quality/DOD team, the Corrections Team, the Upstream Team, the COW team, the Work-Study Team, and also the Right-Now- Web Team 1 Training/Quality/DOD Team 1 Corrections Team 1 Upstream Team 1 COW Team 1 Work-Study Team 1 Right-Now-Web Team Ancillary Section

11. Who We Are In the Ancillary Section, there are a total of 99 full-time employees: 1 Section Chief 4 Coaches 14 Senior Veteran Claims Examiners 45 Veteran Claims Examiners 2 Education Case Managers 5 Lead Claims Assistants 21 Claims Assistants 1 Death Claims Clerk 2 Work Study Coordinators 4 Work Study Techs Ancillary Section

12. Who We Are The Ancillary section is where the Corrections Team, Right-Now-Web team, and Work-Study team are located. There 3 teams are the teams that help to support you the most. The Corrections Team processes Compliance Surveys as well as DMC requests. The Right-Now-Web team works with you on any issues you are having with your submitted enrollments. The Work-Study team processing all Applications and Timesheets for Work-Study programs.

13. W HAT THE EDUCATION DIVISION AT THE S T. L OUIS HAS ACCOMPLISHED

14. What we have accomplished During FY15, we have received the following amount of claims each month: Processing Section Through June 30, 2015, we have received 68,022 original claims & 764,419 supplemental claims for a total of 832,441 claims. FYTD 2015 June 30, 2015 ORIGINALS SUPPLEMENTALS MONTHNO. MONTH OCT8,175 OCT80,064 NOV5,963 NOV65,511 DEC7,589 DEC90,413 JAN9,300 JAN122,176 FEB6,389 FEB97,903 MAR6,784 MAR76,870 APR7,776 APR71,411 MAY7,851 MAY80,007 JUN8,175 JUN80,064 JUL AUG SEP TOT ORIG68,022 TOTAL EP764,419

15. What we have accomplished During FY15, we have completed the following amount of claims each month: Processing Section Through June 30, 2015, we have completed 62,419 original claims & 727,185 supplemental claims for a total of 789,604 claims. FYTD 2015 June 30, 2015 ORIGINALS SUPPLEMENTALS MONTHNO. MONTHNO. OCT7,565 OCT83,875 NOV6,183 NOV62,439 DEC7,028 DEC86,458 JAN7,710 JAN109,457 FEB5,948 FEB90,690 MAR6,685 MAR76,312 APR6,777 APR65,046 MAY6,817 MAY76,097 JUN7,706 JUN76,811 JUL AUG SEP TOT ORIG62,419 TOTAL EP727,185

16. What we have accomplished Specifically we have completed the following claims for each benefit: FY15Oct-14Nov-14Dec-14Jan-15Feb-15Mar-15Apr-15May-15Jun-15 total 200792639701765385778744679747 6,230 2107,8524,1225,9436,8244,9627,7705,8255,6635,333 54,294 220779942776867945570 649 230534782799 54 240541 579501557710551614602 5,196 2505,2813,9675,5257,0556,1703,9553,0804,7884,468 44,289 2608917258431,179433619606553596 6,445 270546101161415 86 2804,9423,5875,3927,6624,7103,9983,1753,7773,795 41,038 3405,0353,9634,6794,9514,3844,3194,6104,7395,556 42,236 35064,20449,82668,43386,40773,69859,42451,89060,96862,283 577,133 360228216184237121192172177135 1,662 3801,5409151,1501,4911,0441,061742769839 9,551 215615665694538675375 529 870100000000 1 880511911 9810232712384 826 *We completed 619,369 claims for Chapter 33 which is 78.4% of our overall work completed.

17. What we have accomplished The national requirement to complete an Original Claim is 28 days. Currently our timeliness for each month of FY15 has been: For year to date, our timeliness for original clams is 14.1 days.

18. What we have accomplished The national requirement to complete a Supplemental Claim is 14 days. Currently our timeliness for each month of FY15 has been: For year to date, our timeliness for supplemental clams is been 5.6 days.

19. H OW YOU CAN HELP THE E DUCATION D IVISION AT THE S T. L OUIS RPO

20. How you can help us During FY15, 55.6% of your supplemental claims for the Chapter 33 benefit have been able to be processed through Full-Automation.

21. How you can help us During FY15, 32.7% of supplemental claims for the Chapter 33 benefit went through patricidal automation.

22. How you can help us You specifically and help to lower this percent and improve the overall full-automation percentage for the Chapter 33 benefit just by improving the VAONCE remarks. VAONCE has a set of standardize remarks that the Long-Term Solution can read.

23. How you can help us Examples of what not to use in the Remarks Section: Happy Holidays! Spring Break/Holiday Break! Will submit T&F at a later date Just now if a remark is put in that is not a standardized remark, it will be off-ramped. So if you really don’t have a valid reason for the claim to be manual processed, be mindful of what you put in the remarks section.

24. Summary Who is the Education Division at the St. Louis RPO What the Education Division at the St. Louis RPO has accomplished How you can help the Education Division at the St. Louis RPO

25. A Special Thank You! We at the Education Division of the St. Louis RPO appreciate all that you do for us as well as the veterans and his or her dependents. Thank you for helping support us to pay the veteran’s and their dependents the Education Benefits they deserve. Each year, we are able to improve our services because of the team players you all continue to be for us. Please remember to continue to use the Right- Now-Web to address any issues your having.

26. Q UESTIONS ?