1. An introduction to quality improvement training

2. Objectives of Quality Improvement training 1.Introduce the concepts of quality, performance measurement and quality improvement in health care delivery 2.Develop skills in using data to identify areas for improvement and know if you are improving 3.Practice how you can implement QI activities in your clinic 2

3. Ground rules The goal is learning and sharing – One conversation at a time – Respect others comments and opinions – Everyone participate in group work This is the most important! There are no dumb questions Cell phones on vibrate or off Give us ongoing feedback – Quality improvement in training 3

4. Introductions Facilitators Participants Please say your name, your current position and 1 thing you want to get from the workshop 4