1. PRESENTS …

2. 2 A Managed, Self-Booking, Travel Reservation Internet Portal Powered by Cliqbook - Outtask Presented By: Alan J. Fish Vice President, Business Services e-Canes Travel

3. Project Overview In addition to providing traditional travel agency options, the Travel Department will offer UM travelers a managed self- booking travel reservation internet portal Target Launch: Spring of 2004 Portal: Cliqbook by parent company Outtask

4. Project Overview Approximately 35% of U.S. academic institutions have a managed travel portal Examples: Yale - GetThere USC - Cliqbook Texas- GetThere Harvard - Expedia Penn State - ResEx Stanford - Cliqbook

5. Project Overview e-Canes Travel is the result of: Extensive analysis of industry trends & interviews of travel managers at other universities Efforts of steering committee comprised of representatives from: controllers, accounts payable, web development, purchasing, IT, and travel management Chaired by Business Services

6. e-Canes Travel is the result of: Guidance from and RFI’s conducted by Academic Travel Consulting Specialists in travel technology for higher education

7. How e-Canes Travel Works Cliqbook allows administration to ‘manage’ travel purchases while simultaneously giving travelers access to lower-cost internet fares

8. How e-Canes Travel Works Via screen scraping technology ‘Fare Chase,’ Cliqbook retrieves from dozens of sources and displays in a single screen: On-line travel agency rates: Expedia, Orbitz, Travelocity, Hotels.com, etc. Most airline website rates AA.com, Southwest.com, delta.com, JetBlue.com etc. UM negotiated rates Currently: American and Avis Travel agency rates

9. How e-Canes Travel Works Unlike commercial websites, this ‘managed’ portal Applies university policy (e.g. no first class) Reports purchases for further UM vendor negotiations

10. How e-Canes Travel Works Provides a database so that UM knows the whereabouts of travelers during emergencies Allows use of UM “Ghost Card” for the direct billing of official-business airfare

11. How e-Canes Travel Works Cliqbook Technology reduces “surf” time and gives an “apples-to-apples” comparison

12. How e-Canes Travel Works Cliqbook applies a lower service fee Most Cliqbook transactions are $15 vs. the current $25 for full service Cliqbook transactions have a full-service back-up Ticketed and supported 24/7 by STA Travel one of UM’s contracted business travel agencies

13. How e-Canes Travel Works Once a UM traveler / arrangers gets a login here’s how it looks:

14. Allows use of maps (worldwide) instead of just airport codes

15. Uses ‘click on region’ to find smaller airports

16. Provides Alternative Airport and Departure Time Searching

17. Provides Comprehensive Search in a Single Display

18. Provides Option to Pay Via UM Ghost Card

19. Provides Input of UM Travel Request Account No/Sub-Object No.

20. E-Canes Travel ROI Cliqbook’s ROI for UM is less than 1 year After 5 years of using Cliqbook Will have reduced UM full-service travel agency service fees by $72,520

21. E-Canes Travel ROI Will have lowered UM’s Average Ticket Price from $418 to $384 This ATP reduction results in ticket savings of $251,325 Possible because travelers have more options/make better choices Will have saved UM at total of $323,845 Will have cost UM $33,200 (portal fees, consulting fees, etc.)

22. E-Canes Travel Launch Schedule Insert Time line here !!!!!!

23. E-Canes Travel Launch Schedule Testing (faring, accounting, etc.) in June, 2004 Unit-by-unit, controlled launch beginning in July 2004 Both ‘live’ training and an ‘on-line tutorial’

24. E-Canes Travel Implementation/Evaluation Schedule here !!!!!!

25. Fly e- Canes Travel