Presentation on theme: "Communication Challenges for Leadership Cindy Coker, SC Bar."— Presentation transcript:
Communication Challenges for Leadership Cindy Coker, SC Bar
Effective communication is essential to good leadership. How we communicate affects our productivity, our relationships and our daily life. Technology is designed to make things more efficient, more productive, more…. Yeah, right!
1. Successful communication 2. Close, but no cigar. 3. It sounds sort of the same. 4. Not even close 5. Command not recognized 6. Connection failed
1. Successful Communication ◦ Ideas are clearly communicated ◦ The speaker and the listener are on the “same page” ◦ Instructions are understood and followed ◦ Both parties leave the conversation with the same understanding ◦ May include a conversation that involves correction of a behavior or attitude – ◦ Successful doesn’t always mean pleasant
2. Close, but no cigar ◦ The other party heard what you said, but missed an important detail ◦ Misunderstood the intention, the instructions or the desired result 3. It sounds sort of the same….. ◦ Heard only part of what you said ◦ Misunderstood the meaning or intent
Not even close! ◦ Your mouth was moving… ◦ No idea of what you were saying ◦ Leaves the conversation confused Problem when the other party isn’t comfortable enough to ask for clarification or to repeat the statement/instructions
Command Not Recognized ◦ 1 of 2 things has happened Complete misunderstanding of your conversation OR Complete disregard of your conversation Lack of respect for the person speaking Refusal to recognize the authority
Connection Failed ◦ Communication attempted but no connection to the other party ◦ No recognition of the individual and their situation by speaker ◦ Dictatorial behavior on the part of the speaker – or just pure arrogance ◦ No recognition of speaker by recipient
Tips for successful communication ◦ Actions speak louder than words 7% - what we say 38% - the way we say it 55% - what others see ◦ More than 90% of the impression we convey has nothing to do with what we actually say ◦ The message isn’t the only thing (John C. Maxwell: Everyone Communicates, Few Connect)
Work on non-verbal clues/cues ◦ Facial expressions ◦ General appearance ◦ Posture ◦ People may hear your words, but they feel your attitude!
Communication ◦ Learn to handle verbal conflict Respond rather than react How would you feel in their place Empathize Why are they being difficult Choose to be compassionate
Examine yourself.. ◦ Do I connect? ◦ How do I communicate? ◦ Am I leading? ◦ Am I leaving my mark?
Developing excellent communication skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can’t get a message across clearly and motivate others to act on it, the having a message doesn’t even matter. Gilbert Amelio, President & CEO of National Semiconductor Corp.