Presentation is loading. Please wait.

Presentation is loading. Please wait.

Dr. Ulrich Kampffmeyer FUJITSU Channel Partner Conference

Similar presentations


Presentation on theme: "Dr. Ulrich Kampffmeyer FUJITSU Channel Partner Conference"— Presentation transcript:

1 From Enterprise Content Management to Enterprise Information Management
Dr. Ulrich Kampffmeyer FUJITSU Channel Partner Conference Marrakech, February 12, 2009 P R O J E C T C O N S U L T Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH

2 AGENDA Welcome to the digital world: Content is King
Enterprise Content Management: Pre-condition for effective information management The ‘C’ in ECM: Market drivers for enterprise content management The Future: From ECM to EIM

3 Welcome to the digital world
Welcome to the digital world Content is king!

4 INFORMATION OVERFLOW We suffer from information overflow, and must laboriously search out the valuable, important information. The systematic management of exponentially growing information volumes is ever more important.

5 GigaByte ExaByte TeraByte PetaByte
THE CONTENT “BIG BANG“ GigaByte Bln ExaByte Every year be produce three times the amount of information than the year before. TeraByte Bln Bln PetaByte Bln Bln Gigabytes Bln 40,000 BC Cave painting tools 3500 BC Writing 105 Paper 1450 Printing 1870 Electricity, telephone 1947 Tran-sistor 1950 Computer Late 1960s Internet 1993 The Web

6 Drowned by information, we are searching for knowledge.
THE CONTENT “BIG BANG“ Unstructured information and data grow at different rates , videos, audio, scanned documents, multi media objects and other unstructured information generates the majority of data. Drowned by information, we are searching for knowledge. 78% average growth Fixed, unstructured data Dynamic, structured data Storage Demand Petabytes Stored information volume grows by 30% per year Over 90% of all records are generated electronically Over 85% of all information used is in unstructured documents Over 600 billion s are sent each year About 65% of all infomation consists of relevant records that must be retained 95% of all records could be destroyed

7 Relationships between the levels of the definition hierarchy
CHARACTERS, DATA, INFORMATION, KNOWLEDGE THE PYRAMID Examples Contexts Knowledge Mechanisms of the currency market Linkage Information Conversion rate Context € 1 = US$ 1.30 Data 1.30 Syntax Characters 1, 0, 3 Character set and . Relationships between the levels of the definition hierarchy

8 CHARACTERS, DATA, INFORMATION, KNOWLEDGE
IT IS ONLY INFORMATION Knowledge Media Assets Records Documents Information Content Data Characters

9 CONTENT But how to manage content effiecently?
Data, Information, Records, Knowledge a.s.o. But how to manage content effiecently? Content stands for any electronic content. Includes “Data” and “Metadata” as well as records, documents, media assets, images and web pages. Content is an economic resource. Defined by its business value and its contents, content may become a record.

10 Enterprise Content Management
Pre-condition for effective information management

11 DEFINITION & CONCEPTS

12 Unstructured Content ECM: CLAIM CAPTURE MANAGE Business Processes
Data Business Processes STORE MANAGE DELIVER PRESERVE CAPTURE AIIM International, 2003

13 ECM: DEFINITION “Enterprise Content Management is the Strategies, Methods and Tools used to Capture, Manage, Store, Preserve, and Deliver Content and Documents related to Organizational Processes.” AIIM Association for Information and Image Management International, 2008 Technologies

14 Enterprise Content Management is a Strategy or Vision,
STRATEGY & VISION Enterprise Content Management is a Strategy or Vision, not a single product!

15 ENTERPRISE CONTENT MANAGEMENT INFRASTRUCTURE
E-Business ERP AP/AR RM/A CRM HRM Enterprise Applications EAI Integration Workflow Collaboration Enterprise Content Management Data Warehousing Mining Web Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Infrastructure

16 Middleware ECM CONCEPT #1 E-Business ERP AP/AR RM/A CRM HRM EAI
Enterprise Applications EAI Integration Middleware Workflow Collaboration Enterprise Content Management Data Warehousing Mining Web Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Infrastructure

17 Independent services for all applications
ECM CONCEPT #2 E-Business ERP AP/AR RM/A CRM HRM Enterprise Applications Independent services for all applications EAI Integration Workflow Collaboration Enterprise Content Management Data Warehousing Mining Web Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Infrastructure

18 Uniform, federated enterprise repository for all types of information
ECM CONCEPT #3 E-Business Uniform, federated enterprise repository for all types of information ERP AP/AR RM/A CRM HRM Enterprise Applications EAI Integration Workflow Collaboration Enterprise Content Management Data Warehousing Mining Web Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Infrastructure

19 ECM COMPONENTS

20 ENTERPRISE CONTENT MANAGEMENT
AIIM MODEL FOR ECM ENTERPRISE CONTENT MANAGEMENT CAPTURE PRESERVE DELIVER STORE MANAGE WCM RM WF/BPM DM Collab

21 CAPTURE Input Recognition Human created Indexing Input Designs
Categorization Office Documents OCR Form HCR Rich Media ICR Microfilm OMR Barcode Application created Forms Processing E-Forms/Web-Forms ERP XML Financial Applications Aggregation E-Billing COLD/ERM Input

22 CAPTURE HUMAN-CREATED Input Recognition Human created Indexing
Input Designs Categorization Office Documents OCR Form HCR Rich Media ICR Microfilm OMR Barcode Application created Forms Processing E-Forms/Web-Forms ERP XML Financial Applications Aggregation E-Billing COLD/ERM Input

23 CAPTURE APPLICATION-CREATED Input Recognition Human created Indexing
Input Designs Categorization Office Documents OCR Form HCR Rich Media ICR Microfilm OMR Barcode Application created Forms Processing E-Forms/Web-Forms ERP XML Financial Applications Aggregation E-Billing COLD/ERM Input

24 CAPTURE RECOGNITION Input Recognition Human created Indexing
Input Designs Categorization Office Documents OCR Form HCR Rich Media ICR Microfilm OMR Barcode Application created Forms Processing E-Forms/Web-Forms ERP XML Financial Applications Aggregation E-Billing COLD/ERM Input

25 CAPTURE FORMS PROCESSING Input Recognition Human created Indexing
Input Designs Categorization Office Documents OCR Form HCR Rich Media ICR Microfilm OMR Barcode Application created Forms Processing E-Forms/Web-Forms ERP XML Financial Applications Aggregation E-Billing COLD/ERM Input

26 CAPTURE COLD Input Recognition Human created Indexing Input Designs
Categorization Office Documents OCR Form HCR Rich Media ICR Microfilm OMR Barcode Application created Forms Processing E-Forms/Web-Forms ERP XML Financial Applications Aggregation E-Billing COLD/ERM Input

27 CAPTURE INDEXING & CLASSIFICATION Input Recognition Human created
Input Designs Categorization Office Documents OCR Form HCR Rich Media ICR Microfilm OMR Barcode Application created Forms Processing E-Forms/Web-Forms ERP XML Financial Applications Aggregation E-Billing COLD/ERM Input

28 MANAGE Collab DM WCM WF/ BPM RM

29 MANAGE DOCUMENT MANAGEMENT STORE Check-in/Check-out Version Management
Search and Navigation Visualization & Management Virtual Folder STORE WCM RM WF/BPM DM Collab

30 COLLABORATION MANAGE STORE Collaborative authoring Knowledge bases
Whiteboards Video conferencing Consolidation of information & Web 2.0 Enterprise 2.0 STORE WCM RM WF/BPM DM Collab

31 WEB CONTENT MANAGEMENT
Content creation Publication process Conversion Security Web site visualization & DAM Digital Asset Management Web 2.0 STORE WCM RM WF/BPM DM Collab

32 MANAGE RECORDS MANAGEMENT STORE Filing structures and file plans
Thesaurus Retention periods Metadata Archive management & MoReq2 ICA-ISDF STORE WCM RM WF/BPM DM Collab

33 BUSINESS PROCESS MANAGEMENT
Process and structure organization Process design Visualization of processes Routing Monitoring Parallel and sequential processing Reminders, deadlines Checking Logging & BI Business Intelligence STORE WCM RM WF/BPM DM Collab

34 Repositories Library Services
STORE Repositories Library Services Technologies

35 Repositories STORE File Systems Content Management Systems Databases
Data Warehouses Repositories

36 Library Services STORE Search/Retrieval Version Control
Check In/Check Out Audit Trail Library Services

37 STORE Hard Disk RAID SAN NAS Optical OD DVD CD Tape Technologies

38 ILM Information Lifecycle Management
STORE ILM Information Lifecycle Management Repositories Library Services Technologies

39 Deletion PRESERVE Archive Paper Microfilm NAS/SAN WORM HD WORM OD
WORM TAPE Deletion

40 PRESERVE LONG-TERM ARCHIVING Digital optical storage media:
WORM OD (Write Once Read Many Optical Disk) CD (Compact Disk) DVD (Digital Versatile Disk)

41 Is there still a need for “true” WORM media?
PRESERVE LONG-TERM ARCHIVING Digital optical storage media: WORM OD (Write Once Read Many Optical Disk) CD (Compact Disk) DVD (Digital Versatile Disk) Is there still a need for “true” WORM media?

42 WORM hard disk with special software/firmware protection
PRESERVE LONG-TERM ARCHIVING Digital optical storage media: WORM OD (Write Once Read Many Optical Disk) CD (Compact Disk) DVD (Digital Versatile Disk) Is there still a need for “true” WORM media? Alternatives WORM tape WORM hard disk with special software/firmware protection

43 PRESERVE Long-Term Archiving implies Continuous Migration

44 DELIVER OUTPUT MANAGEMENT Email and Fax
Datatransfer via EDI, XML and other formats Digital TV Paper Digital TV

45 DELIVER TRANSFORMATION and Fax Datatransfer via Digital TV Paper

46 DELIVER SECURITY Datatransfer via Email and Fax
Datatransfer via EDI, XML and other formats Digital TV Digital TV Paper

47 DELIVER DISTRIBUTION

48 The ‘C’ in ECM Let‘s talk about ECM trends … Market drivers for enterprise content management

49 LOTS OF C‘s Capture Capture Change Claim Classification Collaboration Communication Communities Competition Competitiveness Compliance Complexity Components Concept Concept Connector Conservation Consistency Consolidation Content Context Continuity Control Convergence Cost & Co. Claim Content

50 Collaboration & 2.0

51 COLLABORATION Jointly usable information bases.
Joint, simultaneous, and controlled use/processing of information. Knowledge bases of skills, resources and background information for joint use of information. Administrative components like whiteboards for idea-gathering, scheduling, project management and more. Teamrooms. Ad-hoc workflow.

52 COLLABORATION Communication applications like videoconferencing.
Integration of information from other applications in the context of joint information processing. Support of knowledge management with targeted preparation, delivery and formatting of the required information.

53 COMMUNITIES Is there an ECM 2.0? SYNONYMOUS WITH WEB 2.0 FUNCTIONALITY
Definition: Web 2.0 is an umbrella term for a number of new interactive technologies and services on the internet (especially the WWW), as well as a changed perception of the internet. Applications that give users an interactive role, for example through information exchange and use, content generation and the use of entertainment media. Is there an ECM 2.0?

54 COMMUNITIES SYNONYMOUS WITH WEB 2.0 FUNCTIONALITY
Selected Web 2.0 functionalities: Wikis Voting Social Bookmarks Mashups Blogs Forums RSS Community software / Social software Instant Messaging Social Tagging / Folksonomies Twittering a.s.o. What counts is reduction to the essentials and the use of non-redundant functionality.

55 Governance, Risk Management
& Compliance

56 COMPLIANCE MEETING LEGAL REQUIREMENTS
Compliance with and fulfillment of legal and regulatory requirements. Legal and regulatory compliance is essential for all companies and administrative bodies.

57 COMPLIANCE MEETING LEGAL REQUIREMENTS
ECM contributes to getting business value out of the necessary investment in compliance. Current data-security scandals and growing documentation requirements are strengthening the compliance trend.

58 GRC GOVERNANCE, COMPLIANCE & RISK MANAGEMENT
GRC brings together the disciplines of Corporate Governance, Risk Management and Compliance as a consistent procedure model. Governance Compliance Risk Management

59 Complexity, Convergence &
Component Architectures

60 COMPLEXITY REDUCING COMPLEXITY
ECM solutions are almost all designed for in-house use by specially trained employees. They often feature extensive functions in numerous menus and complex interfaces offering a plethora of information. Capturing and presenting metadata is especially difficult. From the usability point of view, ECM solutions need to get simpler and more intuitive.

61 COMPLEXITY REDUCING COMPLEXITY
The “enabling” of business applications is becoming more important. Basically, within specific applications you only need 3 “buttons” to use ECM functionality: Save information Retrieve information Display information in structured form Automated classification and categorization is the key for overcoming the information capture bottleneck.

62 COMPLEXITY REDUCING COMPLEXITY
The requirements of new user groups, who cannot be trained, but who should be involved in processing and using information, are driving the developing of new user interfaces. Simple, obvious and intuitive Web 2.0 functionality is growing in importance. To support mobile devices like telephones or PDAs is an additional challenge for ECM solutions.

63 COMPONENTS ECM SERVICES, COMPONENTS AND SUBSYSTEMS
Components, Services & Subsystems provide ECM functionality as components of other applications. Subsystems may serve other ECM components as well as other non-ECM applications like ERP, CRM; CAD, a.s.o.

64 COMPONENTS ECM SERVICES, COMPONENTS AND SUBSYSTEMS
SOA Service-Oriented Architecture provides ECM services that offer ECM functionality in the middleware or on an enterprise service bus. Client software thereby becomes less important and is replaced by the enabling of major applications and integration in portal interfaces.

65 Continuity, Control & Conservation

66 CONTINUITY ENSURING INFORMATION AVAILABILITY
Business Continuity is an issue whose significance in the context of ECM gets nowhere near enough attention. We are ever more dependent on the availability and correctness of electronic Information. ECM supplies methods and technologies to store information safely and ensure the traceability of transactions, and present them in virtual electronic folders.

67 CONTROL REGAIN CONTROL OF INFORMATION
Getting control of information is a key task, given the growth of information and fragmentation of repositories! Holistic “end to end” solutions ensure traceability. Risk Management can be supported by ECM solutions. GRC - Governance, Risk Management & Compliance – puts compliance, control, audit trail and legal hold solutions in a larger context.

68 CONSERVATION Federated repositories instead of island solutions.
SYNONYMOUS FOR PRESERVATION AND ARCHIVING Electronic Archiving Long-term archiving Electronic long-term archiving means the provision of data and documents over a period of at least 10 years. Auditable archiving Edit-proof archiving refers to archive systems that meet the requirements of archiving legislation in archiving data and documents so that they are safe, unaltered, complete, orderly, reproducible without loss, and database-searchable. Federated repositories instead of island solutions.

69 CONVERGENCE ECM is unravelling at the edges.
CONVERGENCE WITH OTHER ITC FUNCTIONALITIES The convergence in ECM is especially evident in the convergence of technologies that were not originally part of the core of document management: • Capture • Output Management • Asset Management • Digital Rights Management • Electronic Signature • Web Content Management and Web 2.0 • Business Process Management and Business Intelligence ECM is unravelling at the edges.

70 Competitiveness & Cost
ECM solutions to fight the current crisis

71 COMPETITIVENESS ECM is cost-effective and enhances the adaptability, efficiency, and business viability of a company. The implementation of ECM is not a matter of “if”, but of “how” and “when.” ECM’s benefits are more important than ever, and especially in a challenging economic environment.

72 COST REDUCE COSTS AND INCREASE EFFICIENCY
Cost savings are up there with increased efficiency and new business on deciders’ priority lists. ECM offers the necessary means of processing, combining and controlling information from different sources. This reduces costs in all areas of company IT. Managing change in the company should be a focus in this.

73 THE VALUE OF INFORMATION CORRECTNESS, AVAILIBILITY & USE
“Information has inherent value only when it is used as knowledge in processes.” The value of information and the dependancy of correctness and availability of information must be considered in planning and operations alike, and justifies investments in ECM as infrastructure.

74 Competition & Consolidation

75 CONSOLIDATION PRODUCT AND INFRASTRUCTURE CONVERGENCE
Market-driven consolidation: Vendors and products disappear or merge as companies take over other companies. User-driven consolidation: Combining and thinning out heterogeneous systems in order to arrive at uniform IT infrastructures. Technological convergence is accelerating consolidation and simultaneously expanding the range of options.

76 MAGIC QUADRANT OF THE GARTNER GROUP
SEPTEMBER 2007 Of 18 vendors, 6 are no longer independent

77 MAGIC QUADRANT OF THE GARTNER GROUP SEPTEMBER 2007
Autonomy HP

78 MAGIC QUADRANT OF THE GARTNER GROUP SEPTEMBER 2008
Autonomy September 2007 © Gartner Group 2007 & 2008

79 Storage/Archivierung
Groupware & office standard software suppliers COMPETING VENDORS Print & output management software suppliers WCM & portal software suppliers Collaboration WCM/Portal Outputmanagement International & regional ECM specialists ERP software suppliers with integrated ECM functionality Printer, MFD & scanner suppliers Hardware & SaaS offerings & Outsourcing & ASP & Cloud computing & Mobile & Open Source &, &, & … ECM ERP-Workflow/ Records Manag. Integrators with add-on solutions Database suppliers with BLOB concepts Storage & storage subsystems suppliers Integration Database Storage/Archivierung

80 The market is growing fast …

81 The market is growing fast … But the growth is shared among many
old and new competitors

82 The Future From ECM to EIM

83 ECM: CLAIM

84 EIM ECM: SELF-FULFILLING PROPHECY
The combination of structured and unstructured content = information management EIM ECM

85 THE FUTURE OF ECM “ECM is moving towards Information Management and will end up as integral part of general ITC information technology & communication solutions.” “ECM has no future as a separate category. It will disappear into Enterprise Information Management.”

86 INFORMATION MANAGEMENT
ECM functionality will increasingly be directly integrated into other products. ECM overlaps more and more with adjacent areas in ITC. Numerous ECM functions will become commodities and part of standard applications.

87 … a leap too short?! EIM ENTERPRISE INFORMATION MANAGEMENT
Is EIM Enterprise Information Management just ECM Enterprise Content Management + BI Business Intelligence? … a leap too short?!

88 EIM ENTERPRISE INFORMATION MANAGEMENT
PROJECT CONSULT DEFINITION EIM Enterprise Information Management stands for the comprehensive management of all information in an enterprise, regardless of location, user, author, generating system, application and time. EIM combines functional aspects of Enterprise Content Management, Business Process Management, Enterprise Search, Knowledge Management, Business Intelligence, Data Warehousing, Web 2.0 and Information Lifecycle Management.

89 EIM ENTERPRISE INFORMATION MANAGEMENT
PROJECT CONSULT DEFINITION Basic to Enterprise Information Management are: Uniform and overarching Master Data Management, Address Management and Access Management Overarching, usable information repositories Combination of applications with joint use and joint administration of data Use of services that provide the same function once and to all applications

90 EIM ENTERPRISE INFORMATION MANAGEMENT
PROJECT CONSULT DEFINITION Basic to Enterprise Information Management are: End-to-end processes without media breaks, transaction-safe and comprehensively logged Centralized management of all components, settings, parameters and configurations Secure platform- and application-agnostic administration of all data and information used across these platforms and applications Thorough IT governance of all systems and processes involved

91 ECM REDEFINED When Enterprise Content Management has become part of Information Management and the acronym ECM is available again, we will use it for Enterprise Change Management!

92 Outlook

93 THE FUTURE IN THE INFORMATION AGE
“Electronic information suffuses every area of life, steers our cars, identifies our purchases, communicates with our appliances, follows us through the internet as a long tail, makes us transparent and thus vulnerable.”

94 THE FUTURE IN THE INFORMATION AGE
“Does man rule machine or machine rule man? As the 21st century begins, information is gaining the advantage over us. People must redefine their role with respect to information, professional and no longer private existence, and to their own self-conception as human beings.”

95 THE FUTURE IN THE INFORMATION AGE
“We live in one of the most interesting epochs in human history. In just one generation we are being catapulted into the virtual world of information processing. Our era easily outdoes the invention of writing, printing, firearms and the railway. We should enjoy this unique time. There won’t be anything comparable any time soon.”

96 THE FUTURE IN THE INFORMATION AGE
“The change of a physical, tangible world of information into a virtual world. Our children will laugh at the problems we face today.”

97 Thanks for listening ! Dr. Ulrich Kampffmeyer Presentation slides, Newsletter, Information ... …and have a nice time in Marrakech!


Download ppt "Dr. Ulrich Kampffmeyer FUJITSU Channel Partner Conference"

Similar presentations


Ads by Google