1. Problem Self-Help Tips, Techniques, and Warnings For Do-It-Yourself

2. Sorting Useful Help from the rest Most of these techniques work with multiple browsers Finding information is not at all difficult However, finding useful information is a bit more difficult Need to learn how to search, and Need to learn where to search

3. Starting off with Internet Explorer

4. I’m using Google Other search engines MAY work in similar manner, I have not tested them I generally use one of two different search engines: Google Duck Duck Go I don’t Bing, or Yahoo; and especially don’t use shopping oriented search engines

5. Exact error message and the powerful site: command

6. In Chrome

7. in Edge (windows 10)

8. In FireFox

9. A Search result site:microsoft.com

10. Trusted Sites Not all sites can be trusted Some sites deliberately give malicious information or information to push product sales How do I determine whether to trust a site? Manufacturers sites Software Developers sites Malware cure sites

11. Trusted site: bleepingcomputer.com

12. Bleepingcomputer has a forum

13. Malware Bytes Support and Forum

14. AVG Support and Forums

15. HP Support and Forums

16. Several 100 fake security vendors

17. Fake product imitating real product

18. Error Messages can be helpful Copy the exact error message Or sometimes the error number or code Use that along with the site parameter in your search Some examples follow

19. Compatibility Issues

20. Warning on changing File Extension

21. The ONLY way to figure this one out is to hope a search will answer (unless you are a system level programmer)

22. Again, copy the error message for the search

23. The Error Code may be helpful

24. Then, there are those days …

25. Copyright 2015 Jim Cason