2. 1

3. 2 A Systems Approach PowerPoint® Presentation Prepared by René Green

4. 3 Chapter 1

5. 4 yChapter Overview yThis chapter takes a close look at the automotive industry today and the changes that are occurring in the industry. It is important to service vehicles today largely because of the technology used in those vehicles. Only a properly trained technician can perform the necessary service in the automotive industry. A detailed description is given of what it takes to be a professional technician and definitions of career opportunities, job classifications, and ASE certifications are included.

6. 5 yChapter Objectives yDescribe the reasons why today’s automotive industry is considered a global industry. yExplain how computer technology has changed the way vehicles are built and serviced. yExplain why the need for qualified automotive technicians is increasing. yDescribe the major types of businesses that employ automotive technicians.

7. 6 yList some of the many job opportunities available to people with a background in automotive technology. yDescribe what it takes to be a good technician. yExplain the role ASE now plays within the automotive service industry. yDescribe the requirements for ASE certification as an automotive technician and a master auto technician.

8. 7 zThe Technology Boom yOn-Board Diagnostics yI/M yThe Need Quality Service xDiagnostic skills xThe Need for on-going service

9. 8 xPreventive maintenance (PM)

10. 9 xWarranties xIncreased vehicle age (longevity) xResidual value xEmissions and fuel economy requirements zCareer Opportunities yDealerships yIndependent Service Shops yFranchise Repair Shops yStore-Associated Shops yFleet Service and Maintenance

11. 10 zJob Classifications yService technician yShop Foreman yService Advisor yService Manager yParts Counterperson yParts Manager

12. 11 zRelated Career Opportunities yParts Distribution yMarketing and Sales yOther Opportunities zWorking as an Automotive Technician yCompensation yHourly yFlatrate

13. 12 yEmployer-Employee Relationships yEmployer Obligations xInstruction and supervision xClean and safe place to work xWages xFringe benefits xOpportunity and fair treatment yEmployee obligations xRegular attendance

14. 13 xFollowing directions xResponsibility xProductivity xLoyalty x"Getting along" xCustomer relations

15. 14 zTraining for a Career in Automotive Service ySchools ySecondary yPost-Secondary yVocational Schools yTechnical and Community Colleges yManufacturer--School Programs

16. 15 zASE Certification yEngine Repair yAutomatic Transmission/Transaxles yManual Transmissions and Drive Axles ySuspension and Steering yBrakes yElectrical Systems yHeating and Air Conditioning

17. 16 y Engine Performance xTwo years work experience or one year work and one year in an approved program xBasic technical knowledge xRepair knowledge and skill xTesting and diagnostic knowledge and skill yService Technician Society xSAE based information xStudents can enroll