1. © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Flatten, Consolidate, Extend (FCE) Feasibility and Justification Presenter Name Date

2. 2 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Agenda Business Value: Flatten, Consolidate, Extend Reviewing Your Goals Examining Feasibility: Benefits of Conducting the Study Delivering Results Ranking and Mapping Potential Solutions

3. 3 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Business Value: FCE What Is Possible? Reviewing Your Goals Understanding Business Drivers: Motivation Categorizing Benefits: Productivity, Cost Reduction, Revenue Analyzing Benefits You Expect 3

4. 4 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Outlining the Study Assessing Feasibility Consulting Engagement Understanding Current Infrastructure & Strategy Gaining Knowledge: Team Effort Expert Analysis Reducing Risk Building Confidence and Momentum 4

5. 5 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Reporting Operational Readiness The Business Operations Readiness Study To Be Designed: Recommended Architecture As-Is Review Transformational Readiness Considering current architecture based on your business strategy and organizational culture Communication services and adjunct applications Recommendations

6. 6 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Current Network Optimal Network Design “To Be Designed” Solution Architecture

7. 7 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Transformation Readiness Potential Impact Opportunity for ChangeComplexity High Eliminate vendor maintenance on “to be decommissioned” equipment Easy High Eliminate service provider telecom charges at “to be decommissioned” contact centers Easy High Reduce 300 contact centers administration points down to 20 points Medium Train new agents and IT staff on new technologies Easy Low Realign accounting system to share a reduced telecommunication expense Medium

8. 8 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Providing Expertise Feasibility Study Team Structure FCE Principal Advanced Solution Architect BCC Consultant

9. 9 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA