1. IB Business & Management
Unit 2.1
Training

2. Learning Outcomes The following types of training
On the job (including induction and mentoring
Off the job
Cognitive
Behavioural (AO2)
How innovation, ethical considerations and cultural differences may influence training practices in an organisation (AO3)

3. Training and Development….. The difference?
The process of providing opportunities for workers to acquire employment related skills and knowledge
Training
Development
focuses on the tasks and responsibilities of a certain job
focuses on enhancing the personal skills of an employee

4. All companies will train their staff in some way, some more than others. Why do you think that firms need to train their staff? Discuss and come up with a list of reasons

5. Why do companies need to train their staff?
To introduce new staff to the business
To provide workers with the skills to do their jobs
To create a flexible workforce
To attract good quality applicants
To increase motivation
To keep up with changes
To improve workers skills and knowledge to make them more efficient
To keep up with changes in the law
To prepare people for promotion

6. Types of Training Induction On-The-Job Off-The-Job Cognitive
Behavioural
Quick research task – 2 minutes
Find out what each of these types of training are and get definitions for them

7. Induction Training Training for new staff at a company
Introduces workers to the business and how things work

8. Task -
If have been asked to design an induction program for new teachers at BSM
What type of things would your program involve?
Think of at least 5 things

9. Typical Induction Training Activities
Tour of site to help workers find their way around
Information about the firm, it’s history and how it is organised
Conditions of employment explained
Learning about the role of the job
Health and safety and fire training
Introduced to new colleagues and key personnel

10. On the Job Training

11. On-the-job training
Training carried out whilst in the immediate workplace
Delivered by a more experienced or senior member of staff
Often involves ‘Learning by doing’
Could include:
Shadowing other staff
Mentoring/Coaching

12. Off the Job Training

13. Off-the-job training
Training is carried out away from the immediate workplace
Can be delivered by internal trainers or external providers
Can take place at the place of work or local conference/training centres

14. Key Questions What are the benefits/drawbacks of Off the job training?
What are the benefits/drawbacks of On the job training?
In what type of situations would Off-The Job training be more appropriate?
In what type of situations would On-the-Job training be more appropriate?

15. Task Look at the video of staff training at Starbucks.
What type of training is this?
How will this training benefit the company?

16. Cognitive training
Cognitive methods are more of giving theoretical training to the trainees.
The various methods under Cognitive approach provide the rules for how to do something, written or verbal information, demonstrate relationships among concepts, etc.
FOCUS- What the trainee knows

17. Behavioural training
Behavioural methods are more of giving practical training to the trainees
These methods are best used for skill development.
FOCUS- What the trainee can do

18. What behavioral and cognitive training would employees in the following occupations need?

19. Typical training activities
Practical tasks
Coaching
Research tasks
Talks
Presentations
Watching videos
Reading assignments
Lectures
Role plays
Simulations
shadowing (shadowing another employee to see how they do it and what's involved).
Would these approaches be better for behavioural or cognitive training?
Rank these activities in order of most effective to least effective

21. Having looked at the reasons why firms train their staff and different types of training Are there any potential drawbacks to a firm of training their staff?

22. Drawbacks of Training Can be very expensive
Staff could leave and take their skills to another firm
Loss of productivity whilst staff are being trained
Staff may demand higher wages
Can effectiveness be judged? (cost-benefit)
Can anything be done to minimise any of these drawbacks?

23. Training and the key concepts....
How might the following factors and influence training practices in an organisation?
Innovation
ethical considerations
cultural differences