1. Linda Sutton Performance and Water Quality Enhancer 20 th May 2013 Hartlepool Water is a business name of Anglian Water Services Limited

2. Overview Population served approx. 90,000 Properties connected approx. 44,000 Supply around 31 Ml/day via approx 600km of water main All groundwater sources; 18 boreholes, 11 sites Highly mineralised, typical total hardness of 450 mg/l CaCO 3, naturally occurring Fluoride 3 Treatment Works, 6 Service Reservoirs, 3 Supply Points and 3 Water Quality Zones

3. Performance/Compliance 2012 4974 samples taken - 1 Treatment Work sample exceeded the turbidity specification (1.2 NTU) 2011 5355 samples taken - 1 Treatment Work sample exceeded the turbidity specification 2010 5110 samples taken - 1 Service Reservoir sample had 1/100ml total coliform 2009 4580 samples taken - 1 Outlet Treatment Work sample had 3/100ml total coliforms; 2 different zone samples had 1/100ml total coliform 2008 4676 samples taken - no samples failed

4. Events 20125 discoloured water events all classified as minor events 20111 discoloured water event classified as a minor event 1 sampling anomaly event classified as a minor event 20101 discoloured water event classified as a significant event 2009 1 discoloured water event classified as a minor event 20081 non-event; boil water notice on Private Distribution System

5. Consumer Contacts

6. Customer Contacts Discolouration

7. Acceptability of water to consumers (appearance, taste & odour, illness)

8. Compliance Zone/Supply Points Mean Zonal Compliance Iron – 100% Mean Zonal Compliance – 100% Distribution System Integrity Distribution Maintenance Index (Turbidity, Iron and Manganese – 100%

9. Compliance Treatment performance indices Process Control Index (Colour, pH, Nitrate, Nitrite, Aluminium, Fluoride, THM, Bromate – 100%