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TQM QUIZ-1. 1. What is the fundamental attribute of TQM? a. Drawing control charts b. Having team meetings c. Top management's direct involvement d. Meeting.

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Presentation on theme: "TQM QUIZ-1. 1. What is the fundamental attribute of TQM? a. Drawing control charts b. Having team meetings c. Top management's direct involvement d. Meeting."— Presentation transcript:

1 TQM QUIZ-1

2 1. What is the fundamental attribute of TQM? a. Drawing control charts b. Having team meetings c. Top management's direct involvement d. Meeting ISO 9000 audit

3 2. What is the parameter needed for Drawing control charts ? a. Calculation of statistics from data b. Adjusting the machines c. Teamwork training of workers d. Top management involvement

4 3. What is Inspection assurance? a.The process is in control b. Workers are motivated c. Product meets specification d. Quality problems are solved

5 4. What is control chart ? a.Whether workers are motivated b.Top management takes interest in quality c.Inspectors are doing their job d.Process variability

6 5.Who quoted the statement “Quality is a predictable degree of uniformity and dependability at low cost? a) Deming b) Crosby c) Juran d) Hoshin

7 What the customer feeling about product if Q= P/E ? a) 2 b) 0 c)1 d)none of the above

8 7. Which one is four pillars of TQM? a) Team work b) CPI c) plan d) customers

9 8.What step has to take first in bench marking? a)Performance b)Features c)reliability d)planning

10 9. Which one of the following belongs to Evolution of TQM? a)Quality b)vision c)mission d)policy statement

11 10. Which one of the following belongs to Quality Council? a)Leader b) team members c) CEO d) all the above

12 11. Who derived TQM philosophy? a)Crosby b)Deming’s c)Juran d)None of the above

13 12. Which one of the following belongs to ASQ? a)Reception b)Believe c)Trust d)Price

14 13. How many types of teams are there? a)5 b)3 c) 4 d) 2

15 14. Which one of the following belongs to Natural Team ? a)CEO b) Manager c) Coordinator d) Member alone

16 15. Which of the following is odd one? a) Sponsor b)Team Composition c) Ground Rules d)approximate participation

17 16. Which stage the employee improvement take place? a)Storming stage b)Training stage c) forming stage d) Performing stage

18 17. Which one is belongs to Rewards? a) Intrinsic b) Innovating c) Inspecting d) Incompatible

19 18. Which of the following refers the 14 principles? a)Deming Philosophy b) Juran Trilogy c) PDSA d) PDCA

20 19. Which one is not a Juran Trilogy? a)Planning b)Control c) Improvement d)Process safer

21 20. How many phases are there in PDSA? a) 1 b) 2 c) 3 d) none of the above

22 21. Which one is not belongs to 5s concepts? a) SEITON b) SEIRI c) SHITSUKE d) KAIZEN

23 22. Which of the following belongs to Clearing? a)PDSA b)SEIRI c)QFD d)SEISO

24 23. Which of the following belongs to Arranging? a)SEITON b)KAIZEN c)QFD d) 5S

25 24. Which one is more important in quality of product? a)Motivation b)Team work c)Customer Service d) Reward

26 25. Which concept denotes Cleanliness? a) SEITON b) SEIRI c) SEIKETSU d) SEISO

27 26. Which of the following is not belongs to employee improvement? a)Convention method b)employee oriented c)little investment d)Technological oriented

28 27. Which of the following is diversity source? a)Sole source b)single source c)multi source d)multiple source

29 28. Which one of the following not belongs to Supplier Selection? a)Survey b)Enquiry c)Experience d)Recommendation

30 29. Which concept denotes Discipline? a)5H2W concept b)Motivation c)SHITSUKE d)TQM principles

31 30. Which of the following method belongs to Technological aspect? a)KAIZEN b)KAIRYO c)PDSA d)none of the above

32 31. Which of the following is not in the tools of management? a)Check sheet b)Histogram c)Pareto diagram d)Matrix Diagram

33 32. What is the other name of Fish Bone diagram? a)Check sheet b)Histogram c)Pareto diagram d)Cause and Effect Diagram

34 33. Which of the following is not in the tools of management? a)Bell shaped b)Double peak c)plate d)Comb

35 34. How we can measure process improvement data? a)Control chart b)Control chart for variable c) Control chart for characteristics d) none of the above

36 35. Which of the following sector belongs to quantifiable data? a) Control chart b) Control chart for variable c) Control chart for characteristics d) none of the above

37 36. Which of the following is in the old tools of management? a)Affinity diagram b)histogram c)tree diagram d)matrix diagram

38 37. Which is similar to Six Sigma Concept? a)PDSA b)PDCA c)ZD d)Zigma

39 38. Which one of the following term belongs to Six Sigma concept? a)Define b)quantify c) quality d) none of the above

40 39. Which one of these deserves employee motivation? a)Maslow Theory b)Motivation Factor c)Reward and Recognition d)Hygiene factor

41 40. What does Six Sigma perfection states? a)3.4 defects per Trillion b)3.4 defects per Billion c) 3.4 defects per Million d) 3.4 defects per thousand

42 41. Which of the following is not CPI concept? a) Juran b) Deming c) Crosby d) 5S

43 42. How many parts are there in Juran’s Trilogy? a)3 b) 2 c) 11 d)1

44 43. How many stages are there in Supplier sourcing? a) 2 b) 4 c) 9 d)12

45 44. How many stages are there in Supplier selection? a) 8 b) 15 c) 6 d)12

46 45. Which one is wrong with respect to Q7 concepts? a) Affinity b) control chart c) check sheet d) histogram

47 46. Which one of the following is termed as fish bone diagram? a)CE b) Histogram c) Control chart d) Check Sheet

48 47. How many Phases are in PDSA? a) 3 b) 4 c) 5 d)7

49 48. What is the concept of SIX sigma? a)ZB b) ZD c) quality d) none of these

50 49. How many phases are there in six sigma? a)12 b) 24 c) 6 d)11

51 50. Which company demonstrates the six sigma concept? a)Motorola b) TATA c) GM d) Ford


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