1. 2.08

2. Geri asked a salesperson about some features of the new Samsung Android cellular telephone. Since the salesperson was not aware of the features, what should he do? A. Tell the customer to contact the manufacturer B. Explain that s/he is new and doesn’t know C. Try to serve the customer as best s/he can D. Ask an available, experienced employee

3. Josh wants to know more about the benefits of his new IPad. What about the IPad he wants to know? A. What is the warranty? B. What is it? C. What is the price? D. What's in it for me?

4. A customer interested in buying an expensive product asks a question you cant answer. The customer leaves without buying but promises to come back later. The only other person on hand who has the information you need is a coworker who is helping a customer. What should you do? A. Ask your coworker for the information as soon as his/her customer leaves B. Wait until the manager returns, and ask him/her for the information C. Write a memo to the manager requesting the information you need D. Interrupt your coworker to get the information before your customer returns

5. When salespeople explain the benefits of a technical product, what a questions are they answering for customers? A. What is the warranty? B. What is it? C. What is the price? D. What's in it for me?

6. What type of product information might a salesperson be able to obtain from a manufacturers representative? A. How the product is made B. What credit terms are available C. How the product became popular D. What inventory method to use

7. A customer asks a specific product question that a new salesperson cannot answer. What should the new salesperson do? A. Tell the customer to contact the manufacturer B. Explain that s/he is new and doesn’t know C. Try to serve the customer as best s/he can D. Ask an available, experienced employee

8. How does a feature-benefit chart help a salesperson? A. Evaluates customer reaction to the presentation B. Explains the business's compensation rate to the salesperson C. Determines which features and benefits appeal to each customer D. Provides a quick reference to the salesperson about the product